We are a fast-growing trucking company looking for a motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our valued customers and play a critical role in ensuring their satisfaction with our services.
Responsibilities:
- Provide excellent customer service by promptly and professionally responding to customer inquiries via phone, email, and chat.
- Manage and resolve customer complaints or issues in a timely and satisfactory manner.
- Maintain accurate and up-to-date customer records, order information, and other relevant data in our CRM system.
- Coordinate with other internal departments, such as dispatch and operations, to ensure smooth delivery of services to customers.
- Provide shipment tracking information and updates to customers as needed.
- Process orders, quotes, and other customer requests accurately and efficiently.
- Provide pricing information and assist customers in selecting appropriate services.
- Maintain a high level of knowledge about our company's services, policies, and procedures.
- This position is scheduled for daytime shift, Monday to Friday.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Minimum of 2 years of experience in customer service, preferably in the transportation or logistics industry.
- Strong communication skills, both written and verbal, with a friendly and professional demeanor.
- Ability to multitask and work in a fast-paced environment.
- Excellent problem-solving skills and ability to handle difficult situations with diplomacy and professionalism.
- Proficient in using CRM software and other office tools.
- Ability to work independently as well as in a team environment.
- Knowledge of trucking industry regulations and procedures is a plus.
We offer competitive compensation and benefits, including health insurance, retirement plans, and paid time off. If you are a self-motivated individual with a passion for providing exceptional customer service and want to be part of a dynamic team in the trucking industry, we want to hear from you! Please submit your resume and cover letter detailing your qualifications and experience as a Customer Service Representative. We look forward to reviewing your application.
Job Type: Full-time
Pay: $40,000.00-$50,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
Flexible language requirement:
Ability to commute/relocate:
- Milton, ON L9T 5A4: reliably commute or plan to relocate before starting work (preferred)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (required)
Work Location: In person
