LOCATION: YEG
POSITION TYPE: Full-time, salary
POSITION OVERVIEW
Join our team at GRETA YEG as an Assistant Manager and play a key role in crafting unforgettable experiences for our guests. You will be responsible for coaching and mentoring our team while maintaining our commitment to exceptional hospitality, high-quality food and beverage programs, and seamless operations. Additionally, you will leverage your expertise in social media to enhance our brand presence and engagement. If you're a people-person who excels at social media strategy, loves event execution, and thrives in fast-paced environments, this role is for you!
SKILLS & QUALIFICATIONS
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Experience in social media content creation, strategy, community engagement, and performance analytics (TikTok, Instagram)
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High proficiency in Google Suite (Docs, Sheets, Gmail, Google Calendar) is required
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Experience with POS systems, (specifically LightSpeed is considered an asset)
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Experience with reservation booking systems such as OpenTable or similar is considered an asset
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Strong leadership skills with a demonstrated ability to coach and mentor team members
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Basic understanding of labour cost management, scheduling, and productivity targets
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Familiarity with inventory controls, ordering processes, and cost of goods (COGS) management
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Thrives in a fast-paced environment with excellent organizational and multitasking abilities
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Outstanding verbal and written communication skills
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Detail-oriented, ensuring superior guest experiences and operational efficiency
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Working knowledge of progressive discipline, performance management, and coaching techniques
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Ability to support recruitment efforts including interviewing, onboarding, and training new hires
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Understanding of workplace policies, health & safety standards, and respectful workplace expectations
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Strong understanding of brand standards and ability to execute consistently
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Commercial awareness with a mindset toward driving revenue (events, upselling, guest retention)
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Ability to de-escalate guest concerns and resolve conflict in a professional manner
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Minimum 1 year of hospitality management experience
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Experience with scheduling tools (e.g., PUSH or similar) considered an asset
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Exposure to HRIS or payroll systems (e.g., PUSH,) considered an asset
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Willingness to relocate to any major city in Canada or the US after 1 year considered an asset
DUTIES & RESPONSIBILITIES
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Oversee and ensure the delivery of exceptional guest experiences through high service and product quality standards
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Assist in coaching and developing the team while actively contributing to store decision-making
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Support the recruitment, onboarding, and training of new team members to ensure a strong cultural and operational fit while following company procedure
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Reinforce company culture, values, and service standards through daily leadership and presence on the floor
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Provide real-time coaching, feedback, and performance support to team members during shifts
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Assist in addressing employee concerns and escalating issues appropriately to senior leadership
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Lead shifts from the floor, ensuring effective staffing levels, service flow, and team accountability
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Monitor labour against sales in real time and adjust staffing or deployment as needed
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Ensure opening, closing, and cash handling procedures are executed accurately and consistently
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Identify and troubleshoot operational inefficiencies or service gaps proactively
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Assist with inventory counts, ordering, and tracking of food, beverage, and supplies
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Support the management team in achieving sales targets, cost controls, and profitability goals
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Contribute to daily/weekly reporting (sales, labour, guest feedback, social performance metrics)
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Maintain our commitment to high-quality food and beverage programs
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Regularly mentor and train employees to uphold company standards
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Act as a point of escalation for guest concerns and ensure timely, professional resolution
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Proactively engage with guests to build relationships and enhance overall experience
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Monitor online reviews and support responses where required
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Ensure adherence to all health, safety, liquor, and employment standards regulations
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Maintain cleanliness, organization, and brand standards across all areas of the venue
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Support implementation of company policies, procedures, and operational updates
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Execute in-store marketing initiatives, events, and promotions in collaboration with leadership
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Identify local partnership or community engagement opportunities to drive traffic
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Perform necessary administrative tasks to support smooth store operations
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Collaborate with marketing and leadership teams to drive social media growth and engagement
AVAILABILITY REQUIREMENTS
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This role requires flexibility to work evenings, late night, weekends, and holidays.
COMPENSATION, PERKS & BENEFITS
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Total compensation: $65,000 - $80,000 inclusive of gratuities and bonus opportunities.
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Paid vacation
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Comprehensive health benefits package, including dental, critical illness, life insurance, paramedical, out-of-country emergency medical, prescription drugs, (after 3-month full-time probationary period) offered at a prorated rated
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Exclusive industry-leading discounts accessible at all GRETA and Hudsons Canada’s Pub locations, ensuring your perks extend beyond the workplace
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Annual GRETA Merch Allowance
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Professional Development opportunities
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Duty meals
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Referral Program
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Goodlife Membership Corporate Rate
