Customer Service Centre Planner
Various Locations, MB
Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers! We are a leader among energy companies in
North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba'
best as we continue to build a company that champions safety, supports innovation, and delivers on our commitment to customer
service - while actively fostering a diverse, equitable, and inclusive workplace reflective of the communities we serve.
Great Benefits
- Competitive salary and benefits package.
- Defined-benefit pension plan.
- Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life
and community.
Position Overview:
Under the general direction of the Analyst/Planner Supervisor, the Customer Service Centre Planner develops accurate, safe,
efficient, and compliant work plans to support timely delivery of utility services and maintenance requirements. The Customer
Service Centre Planner converts approved work into executable job packages by defining scope, work steps, labour, materials,
tools, services, and work protection requirements. The Customer Service Centre Planner coordinates with operations, engineering,
technical services, supply chain, contractors, and field leadership to improve productivity and support safe execution and strong
customer service.
NOTES:
- Positions may be available within the following work locations: Arborg, Ashern, Brandon, Dauphin, Killarney, Lac du
Bonnet, Morden, Neepawa, Portage la Prairie, Russell, Selkirk, Steinbach, Swan River, The Pas, Thompson, Virden
and Winnipeg. When applying, please complete the linked questionnaire to indicate your top 3 preferences from the
list provided.
Responsibilities:
Service Coordination
- Clearly document assumptions and exclusions.
- Define labour, materials, equipment, contractor services, overheads, and applicable fees; apply contingencies aligned to risk.
- Create and manage customer/service work orders in SAP to ensure traceability from request through closeout.
- Ensure required approvals, drawings, correspondence, and supporting documentation are complete and traceable.
- Coordinate prerequisites that affect customer commitments and safe execution, including:
- Site access, locates/utility clearances, permitting requirements, traffic management, and work protection/isolation needs.
- Initiate customer notifications and coordinate with internal teams for interruptions or service impacts.
- Perform change impact assessments (cost, schedule, resources) and issue revised quotations with clear rationale.
- Maintain a record of revisions and approvals to support compliance and dispute resolution.
Work Planning & Job Packages
- Validate scope and constructability by reviewing requests, drawings, standards, and site conditions.
- Confirm deliverables, boundaries, identify gaps requiring engineering input.
- Identify hazards and operational constraints that influence work method and cost.
- Develop an executable job package that translates approved work into clear field instructions.
- Create step-by-step work plans, sequencing and required competencies.
- Translate labour hours into an indicative duration (and sequencing assumptions) to support ready-to-schedule planning and
realistic customer or internal target dates.
MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY
