Team: Human Resources
Rate of Pay: $73,055 - $85,222 per year
Category: Contract (Non-Permanent)
Duration: 18 months
Hours of Work: 35 hours per week
Number of Positions Open: 1
Looking for a career with a dynamic organization that is committed to protecting wildlife? We are interested in dedicated individuals who are positive, enthusiastic, and passionate about connecting people, animals, conservation science and traditional knowledge to fight extinction. Your Toronto Zoo makes animal well-being a priority in all operations and shows respect for all wildlife.
Apply Online by June 7, 2026.
Position Purpose: The Human Resources Generalist supports day-to-day human resources operations and provides guidance to employees and management on HR policies, procedures, and employment-related matters. This role supports recruitment, employee relations, performance management, compliance, reporting, and employee engagement initiatives while helping to foster a positive workplace culture. This position will assist and provide support in implementing the Strategic Plan.
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Fosters positive partnerships with Zoo leadership and Zoo employees and advise on Human Resources and employee-related issues to achieve desired results.
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Support recruitment activities including interview coordination, candidate communication, conducting interviews, reference checks, and hiring recommendations.
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Builds and maintains collaborative working relationships with CUPE representatives and internal stakeholders to support positive employee and labour relations.
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Maintain and update interview question databases and employee records in compliance with employment legislation and organizational policies.
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Serve as a point of contact for employee inquiries related to policies, workplace concerns, and collective agreement administration.
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Assist with employee relations matters including investigations, conflict resolution, and performance management support.
Prepare HR reports as required.
Support managers with coaching, employee development plans, and HR best practices.
Ensure compliance with employment standards, workplace regulations, and internal policies.
Support talent acquisition initiatives including co-op and internship programs, career fairs, community outreach, and recruitment events.
Identifies leading trends and best practices for human resources and supports change within the department and organization.
Supports human resources programs and activities and contributes to the ongoing development of the human resources team and strategy.
Focuses on continuously improving employee engagement.
Engages in management meetings and assists with advises proactively on strategy, policy, programs and projects.
Ensures that legislative, regulatory, policy, and collective agreement compliance is achieved.
Provide a wide range of strategic and operational support for a range of projects and initiatives including those related to employee engagement, wellness, culture, and EDI (Equity, Diversity & Inclusion).
Assists with the preparation and delivery of training programs.
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Must possess post-secondary education in Human Resources or Labour Relations, or an equivalent amount of training and related experience.
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Must have a minimum of 2-3 years of experience in an advisory Human Resources role.
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Experience working in a unionized environment.
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Certified Human Resources Professional (CHRL) designation an asset.
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A flexible skill set including the ability to think strategically, execute tactically and collaborate across many teams.
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Solutions oriented and comfortable working in an environment which demands strong deliverables.
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Track record of building effective relationships and partnering with stakeholders in a highly collaborative manner (Leadership, Union partners, and employees) to assure achievement of goals.
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Positive attitude and hands-on approach in proactively partnering with management and employees to achieve results and a high level of engagement.
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Ability to organize and prioritize accountabilities to support organization needs and advances the Human Resources strategy.
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Strong organizational skills with the ability to manage multiple competing priorities in a fast-paced environment.
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Solid knowledge of employment and related legislation such as the Labour Relations Act, Human Rights Code, Employment Standards Act, Collective Agreements and human resource policies and practices.
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Ability to ensure confidentiality and discretion in the handling of labour relations and Human Resources matters.
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Must be knowledgeable in the use of computerized programs and systems, including Microsoft Office 365.
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Experience working with HRIS systems, applicant tracking systems, and digital recruitment platforms is considered an asset.
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Well-developed interpersonal skills, along with strong communications skills.
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Must have a working knowledge of the Ontario Occupational Health & Safety Act and WHMIS legislation.
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Must be able to work weekends and holidays.
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Must be able to deal with staff and public in a courteous and efficient manner.
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Capable of meeting the physical demands of the position.
While we appreciate the interest of all applicants, only those selected for an interview will be contacted. The successful candidate may be required to provide a police reference check and/or driver’s abstract, at their own expense as a condition of employment. Candidates may be required to take a written and/or practical examination relevant to the position.
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