Assistant General Manager
About the Role
We are seeking an experienced and highly organized Assistant General Manager (AGM) to support the day-to-day operations of a housing cooperative. Reporting directly to the General Manager, the AGM plays a key leadership role in administrative management, employee relations, arrears and evictions administration, special projects, and operational oversight. This position works closely with the Board of Directors, senior staff, and external partners. Neill-Wycik Co-operative College is an equal opportunity employer committed to diversity and inclusion. Accommodation is available throughout the recruitment process in accordance with applicable legislation, and applicants are encouraged to request accommodation as needed.
Who We Are
Neill-Wycik Co-operative College is a large, non-profit student housing cooperative in downtown Toronto, providing affordable accommodation to post-secondary students. The co-op is mission-driven, community-focused, and rooted in cooperative values and member engagement. The organization supports a diverse membership of current student and alumni and operates a large residential facility alongside ancillary operations - including a short-term summer hostel. Neill-Wycik is governed by an elected Board of Directors and staffed by a mix of unionized employees and management professionals, working collaboratively to deliver safe, well-managed housing and services.
Key Responsibilities
Employee Relations & Administration
- Administer and maintain records related to unionized employee discipline
- Support grievance processes, arbitration, and negotiations as required
- Assist the General Manager with complex employee relations matters
Arrears & Evictions
- Track member arrears in collaboration with the Bookkeeper and General Manager
- Meet with members to discuss repayment options
- Administer internal arrears procedures and Landlord and Tenant Board applications
- Prepare and submit required documentation and attend hearings and mediations
- Coordinate collections for outstanding arrears after member departure
Management & Office Operations
- Ensure compliance with health and safety, accessibility, and mental health legislation
- Participate on the Joint Health and Safety Committee
- Administer employee benefits and RRSP programs
- Manage banking and financial administration, including online banking, transfers, and POS systems
- Assist with General Members’ Meetings and Board-related administration
- Additional duties assigned by the General Manager
Special Projects & Capital Work
- Provide administrative coordination for capital projects and member communications
- Coordinate unit access, notices, and temporary relocations during capital work
- Assist with RFPs, RFQs, and capital planning
- Support system and process improvements, including housing databases and online platforms
Leadership & Coverage
- Assume General Manager responsibilities during absences
- Provide supervisory coverage for department leads as required
- Attend Board and Committee meetings as needed
- Supervise Housing staff and support departmental operations
Hostel Operations Oversight
- Oversee hostel operations and support the Hostel Operations Manager
- Ensure alignment between hostel operations and organizational objectives
Qualifications
- Experience in housing, property management, nonprofit, or cooperative environments (an asset)
- Knowledge of Landlord and Tenant Board processes
- Experience working in a unionized workplace
- Strong organizational, administrative, and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with databases, financial systems, and Google Workspace
- Experience managing budgets in a workplace setting.
- Experience with StarRez (an asset)
What We Offer
- Competitive salary: $70,000 – $80,000
- Full-time, stable employment
- Opportunity to work in a mission-driven, community-focused organization
- Collaborative leadership environment
How to Apply
Interested candidates are encouraged to submit their resume and cover letter. Only shortlisted candidates will be contacted.
Full-Time
Salary: $70,000 – $80,000 annually
Benefits: Comprehensive benefits package and RRSP after probationary period
Background check required (cost reimbursed by the co-op).
Start Date: June 2026
Job Types: Full-time, Permanent
Pay: $60,000.00-$70,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Ability to commute/relocate:
- Toronto, ON M5B 1G7: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Are you legally eligible to work in Canada?
Language:
Work Location: In person
