Summary
We are seeking a hands-on Technical Architect with deep expertise in Microsoft Dynamics 365 Customer Engagement (CE/CRM). The ideal candidate can both design and develop solutions, serving as a hybrid architect and developer who can quickly onboard, understand business context, and begin delivering on an active project. This role focuses exclusively on Dynamics 365 CE/CRM, not Finance & Operations (F&O) or ERP.
Primary Focus Areas
- Case Management
- Knowledge Management
- Power Platform Development
- Dataverse Integrations
- Power Automate and Logic Apps
Key Responsibilities
- Lead the technical architecture of a Dynamics 365 CE case management solution.
- Develop customizations, plugins, workflows, and integrations within Dynamics 365 CE.
- Build and maintain Power Automate flows, Logic Apps, and Dataverse solutions.
- Design and implement knowledge management capabilities within D365 CE.
- Translate business requirements into scalable technical solutions.
- Collaborate with business analysts, functional consultants, and development teams.
- Produce technical documentation and solution designs.
- Support integrations between CRM and external systems using APIs, Dataverse, and automation tools.
Required Skills & Experience
- Extensive hands-on experience with Microsoft Dynamics 365 CE / CRM.
- Strong experience designing and implementing case management and knowledge management solutions.
- Experience with Dynamics 365 Customer Service capabilities.
- Proven development experience with C# plugins, JavaScript customizations, Power Automate, Dataverse, and Logic Apps.
- Experience designing end-to-end CRM solutions.
- Experience building integrations between CRM and external systems.
- Experience with data pipelines and movement of data between Dataverse and external databases.
Nice-to-Have Experience
- Government or public sector experience.
- Familiarity with Microsoft Copilot and AI capabilities.
- Experience with Dynamics 365 Omnichannel or contact centre solutions.
Ideal Candidate
- Comfortable acting as both architect and developer.
- Able to quickly understand business requirements and independently deliver solutions.
- Strong communication and stakeholder engagement skills.
- Experience working in complex enterprise environments.
