CCR JOB POSTING
Posting for: Client Care Representative
Location: Meaford and surrounding area
Who are we?
With 15 locations in Ontario serving rural, small, and mid-size communities, Hear Well Be Well is proud to be a rare thing in the hearing industry: a family-run, Canadian-owned group of hearing clinics celebrating 40 years of service in our communities. Our success is based on extraordinary client care.
Who You Are
You are a motivated, client-focused professional who thrives on building relationships, delivering exceptional service, and helping people improve their quality of life through better hearing. You enjoy connecting with people, are energized by achieving goals, and understand that every interaction is an opportunity to create a lasting impression.
You are an organized, detail-oriented, proactive individual who can confidently balance sales, client care, scheduling, and administrative responsibilities while maintaining a warm and welcoming environment.
To be successful in this role, you are:
- A natural relationship builder who genuinely enjoys helping people, especially seniors.
- Passionate about delivering an exceptional client experience from the first phone call through ongoing care.
- A confident and consultative salesperson who can uncover client needs, educate on solutions, and guide clients toward making informed decisions.
- Results-driven, motivated by achieving individual and clinic performance goals.
- Comfortable making outbound calls to prospective and existing clients to schedule appointments, follow up on inquiries, and generate opportunities.
- An exceptional scheduler who can strategically manage multiple provider calendars, maximize appointment utilization, reduce gaps, and prioritize client needs.
- Highly organized with outstanding attention to detail and the ability to multitask in a fast-paced environment.
- A proactive problem solver who takes initiative and finds solutions independently.
- Emotionally intelligent, compassionate, and able to communicate with empathy and professionalism.
- Adaptable and flexible, with the ability to support changing business needs.
- Committed to continuous learning and professional development.
- A proud ambassador of our core values: Trustworthy. Compassionate. Innovative.
Qualifications
To be considered for this role, you will have:
- High school diploma (required).
- Post-secondary education in Business, Administration, Marketing, Healthcare, or a related field (preferred).
- Minimum 3 years of proven success in sales, customer service, or consultative selling.
- Minimum 2 years of administrative experience in a fast-paced office environment.
- Excellent verbal and written communication skills with the ability to build trust and rapport with clients.
- Strong organizational, prioritization, and time-management skills, with demonstrated experience managing complex schedules.
- Professional judgment, discretion, and the ability to remain calm and composed in a busy environment.
- A high level of emotional intelligence, empathy, and professionalism when interacting with clients, families, and colleagues.
- Self-motivated, dependable, and accountable, with the ability to work independently while contributing to a collaborative team.
- High proficiency in Microsoft Office and the ability to quickly learn new software systems.
- A valid driver's licence and a reliable vehicle.
- Willingness and ability to travel to other Hear Well Be Well clinics for training, team meetings, and occasional coverage as business needs require.
What You'll Do
As the first point of contact for our clients, you play a critical role in creating an outstanding client experience while contributing directly to the success and growth of the clinic.
Your responsibilities include:
- Create a welcoming, caring, and professional experience for every client and visitor.
- Build trust and meaningful relationships with prospective and existing clients.
- Masterfully manage provider schedules to maximize appointment utilization and clinic productivity.
- Book, confirm, reschedule, and optimize appointments while minimizing cancellations and no-shows.
- Make outbound calls to prospective clients, inactive clients, and existing clients to book appointments and support clinic growth initiatives.
- Follow up with prospective clients, answer questions, overcome objections, and confidently guide them toward scheduling hearing assessments and treatment.
- Educate clients about hearing health, products, services, promotions, and financing options.
- Identify opportunities to recommend accessories, hearing aid maintenance products, hearing protection, connectivity devices, and other solutions that improve the client experience.
- Ask satisfied clients for referrals and help grow the practice through relationship-based conversations.
- Partner closely with the Hearing Specialist to uncover client needs and deliver a seamless client journey.
- Perform hearing aid cleaning, maintenance, troubleshooting, and minor repairs.
- Manage daily clinic operations, including inventory, ordering, receiving shipments, and maintaining office supplies.
- Process payments, financing, and client transactions accurately.
- Prepare and submit documentation for government agencies, insurance providers, physicians, and other healthcare professionals.
- Maintain accurate client records while ensuring confidentiality and compliance.
- Participate in ongoing training, team meetings, and company initiatives.
Why You'll Love This Role
This is more than an administrative position; it is an opportunity to make a meaningful difference in people's lives every day. You will combine relationship building, consultative sales, organization, and compassionate client care to help clients reconnect with the people and moments that matter most.
Compensation:
· Salary, incentives and team bonuses.
· Group benefits plan including coverage for drugs, vision, dental, counselling, and more
· We offer 4 weeks of onboard training
In our culture of caring for everyone, staff as well as clients, you’ll experience ongoing professional development training and field managers who are caring, supportive, and fun.
Visit our website to understand our Values, our Charitable Work, and how our clients feel about us. We thank all candidates for their interest in our organization and this opportunity; however, only those candidates who will be interviewed will be contacted.
Job Type: Full-time
Pay: $41,000.00-$51,000.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Vision care
Flexible language requirement:
Experience:
- customer service: 2 years (preferred)
Work Location: In person
