Job description:
At Audi Saskatoon, a part of the Wyant Group, we are proud to offer a professional and welcoming environment where growth and customer service excellence go hand in hand.
We are currently seeking a highly organized and customer-focused Appointment Coordinator to assist our Service Department. This role is vital in ensuring our clients receive timely, efficient, and premium service experiences from start to finish.
Schedule: Monday- Friday, 8:00am - 5:00pm.
Key Responsibilities:
Receive and manage inbound service phone calls, answering questions and booking appointments
Schedule service appointments with accuracy and attention to customer needs
Review vehicle service history and recommend maintenance or repairs as needed
Coordinate with the Parts Department to gather pricing estimates for recommended work
Make confirmation calls ahead of scheduled appointments to ensure readiness
Conduct follow-up calls after service visits to maintain high satisfaction
Support the service desk by filling in when a Service Advisor is away
Once fully trained, assist with filing extended warranty claims
Handle inbound calls for over-the-phone estimates
Assist customers with remote app setup and removal of previous owners as needed
Contact customers for parts-on-order appointments, keeping them updated on status
What We’re Looking For:
Previous experience in a automotive service environment considered an asset
Excellent verbal communication and organizational skills
A friendly, professional phone manner with a proactive, problem-solving mindset
Strong attention to detail and the ability to multitask in a fast-paced setting
Comfort with learning new systems and technology, including remote vehicle apps
A team player who is eager to grow into additional responsibilities
What We Offer:
A supportive, high-performing team culture with a reputation for excellence
Competitive compensation and a comprehensive benefits package
Professional development and on-the-job training
Opportunities to advance within the Wyant Group
The chance to represent three world-class luxury brands
Be the voice of the service experience—and help us deliver on our promise of excellence.
Apply today and take the first step toward a rewarding career with Audi Saskatoon! We thank all candidates in advance for their interest; however only those selected for an interview will be contacted.
Job Type: Full-time
Benefits:
Company pension
Dental care
Employee assistance program
Extended health care
Life insurance
Vision care
