We are seeking a highly motivated, professional, and compassionate individual to join our team as a frontline Patient Care Coordinator. In this role, you will be the primary point of contact for our patients and play a vital role in shaping their experience with our clinic.
DO NOT Call Our Office About This Position - Email only.
What We’re Looking For
The ideal candidate will bring:
- A warm, professional demeanor and strong customer service skills
- Ability to work independently and as a positive, collaborative team player
- Strong communication and organizational skills
- Experience in sales and/or marketing is an asset
- Exceptional telephone etiquette
- Meticulous attention to detail and accuracy in all tasks
- A commitment to integrity and patient safety
Key Responsibilities
- Greet patients and act as their first point of contact, in person and by phone
- Answer and direct calls, schedule appointments, and coordinate follow-up visits
- Triage referrals and manage clinic bookings appropriately
- Register new patients and update existing demographics
- Maintain and update medical records accurately
- Facilitate patient flow by coordinating with clinical staff
- Respond to inquiries from patients, prospective patients, and visitors in a professional manner
- Monitor and restock office supplies as needed
- Ensure the reception area, waiting room, and exam rooms are kept clean and welcoming
Requirements
- Fluency in spoken and written English (essential)
- Prior medical office or healthcare experience preferred
- Proficiency with scheduling systems and computer applications (asset)
- Strong multitasking skills and ability to thrive in a fast-paced environment
Job Types: Full-time, Permanent
Pay: $26.00-$30.00 per hour
Experience:
- Plastic Surgery or Dermatology: 1 year (required)
Language:
Licence/Certification:
- MOA Diploma or Certificate (preferred)
Work Location: In person
