Role description
Service Desk Engineer
Mississauga, ON
Hybrid
JOB Description
Good to have Knowledge on ServiceNow Application Ticket Creation
Responsibilities
- ServiceNow Operations
- Monitor the ServiceNow queue for Blu related tickets
- Categorize prioritize and assign ticket types login issues product questions bug reports
- Maintain SLA compliance and escalate where needed
Blu Login Support
- Diagnose and resolve user login failures or errors SSO issues expired sessions MFA problems
- Perform entitlement checks and liaise with IT support if systemlevel access updates are required
Escalation Management
- Route verified bug reports with reproduction steps to Product Marketing and Engineering teams
- Use Akkios designated intake process for submitting and tracking feature requests
- Track escalations and follow up on resolution statuses
Customer Communication
- Communicate resolution steps to users
- Provide updates during triage or escalated issue resolution
- Ensure professionalism and consistency in tone and content
Documentation Feedback
- Update ServiceNow knowledge base articles based on recurring issues
- Document known errors and temporary workarounds
- Participate in retrospectives with Product Marketing for continuous improvement
Skills
Mandatory Skills : Servicedesk
Other details
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree Canada (“LTIMC”):
Benefits and Perks:
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Health Care Spending Account
- Short Term and Long-Term Disability Coverage
- Life Insurance
- Annual vacation and other Paid Leaves
- Maternity Leave Top Up Pay
The range displayed on each job posting reflects the total compensation range for the position across all Canada locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Accessibility and Reasonable Accommodation: LTIMindtree has an accommodation process in place and provides accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please write to us at so that arrangements can be made for the appropriate accommodations to be in place.
Benefits
Compensation range: $46,417.00 to $77,864.00 per year
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
