Overview
Knowledge HVAC & Refrigeration Ltd. is a fast-growing, customer-focused HVAC company dedicated to delivering quality heating, cooling, and refrigeration solutions. We take pride in our workmanship, service, and building lasting relationships with our customers.
We are seeking an Inside Sales Representative who thrives in a fast-paced environment, is goal-oriented, and enjoys turning leads into closed sales. You will work closely with our Comfort Advisor to nurture leads, follow up with customers, and maximize sales opportunities.
Key Responsibilities
- Making outbound calls to warm and cold leads to schedule HVAC consultations and in-home assessments.
- Respond promptly to inbound calls, emails, and web inquiries to convert leads into appointments.
- Use CRM systems to record interactions, update customer details, and track appointment outcomes.
- Follow up with potential customers to confirm appointments and reduce cancellations or no-shows.
- Collaborate closely with the Sales and Marketing teams to optimize lead flow and conversion rates.
- Maintain a positive and professional attitude while providing exceptional customer service.
- Meet or exceed weekly and monthly appointment-setting and conversion targets.
- Qualify leads using pre-screening sales questions to determine customer needs.
- Book appointments for the Comfort Advisor and ensure smooth handoff of leads.
- Follow up with customers after Comfort Advisor visits to close sales when necessary.
- Maintain and update CRM records with accurate customer and sales information.
- Collaborate with the Comfort Advisor to track project status and next steps.
- Upsell additional products or services during customer interactions.
- Achieve monthly and quarterly sales targets.
- Provide exceptional customer service to enhance brand loyalty.
Qualifications
- Proven inside sales, telemarketing, or call center experience (HVAC industry experience is an asset).
- Excellent verbal and written communication skills.
- Strong ability to build rapport and establish trust with customers.
- Comfortable working with sales scripts and objection-handling techniques.
- Proficient in CRM software and Microsoft Office Suite.
- Self-motivated with a drive to meet and exceed sales goals.
- Ability to work collaboratively with team members, especially the Comfort Advisor.
- High attention to detail and organizational skills.
Compensation & Benefits
- $20.00 – $24.00 per hour, based on experience.
- Attractive commission structure based on sales performance.
- Opportunities for professional growth and advancement.
- Supportive, team-oriented work environment.
- Paid training.
Work Schedule
- Monday to Friday, 8:00 AM – 4:00 PM (some flexibility may be required based on customer availability).
How to Apply:
Please submit your resume and a brief cover letter detailing your sales experience to [email protected]
Pay: $20.00-$24.00 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
Experience:
Work Location: In person
