ABOUT THE ROLE
Responsible for the sales support and customer service needs of the Innocon market area. This role strives for Innocon’s customer orientation vision: “Best in the GTA”. The Customer Service Representative will need to work closely with customers, sales, and operations to ensure effective customer service. Ensures effective order-taking and dispatch are performed. The Customer Service Representative/ Dispatcher will need to be flexible to work evening shifts and weekends.
WHAT YOU’LL ACCOMPLISH
- Develop relationships with the Innocon client base, ensure collection of COD accounts, and meet performance targets.
- Responsible for direct order entry for the Innocon market to ensure delivery efficiencies and customer satisfaction are within Innocon standards.
- Provide the highest levels of customer service while optimizing available resources.
- Adjust schedules to optimize overall deliveries by utilizing the computer dispatch system for trucking of up to 150 loads per day.
- Responsible for communicating with drivers on route and on jobsites to ensure schedules are met.
- Develop the skills necessary to book the right number of drivers and driver start times for the following day.
- Prepare as needed reporting on customers, drivers, and operations to assist sales, customer service, and QC teams.
- Responsible for the effective utilization of the Command Concrete ticketing system and ongoing management of radio, truck, and telephone communication systems.
- Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviours.
WHAT WE’RE LOOKING FOR
- Education: Secondary education or an equivalent combination of education and experience.
- Experience: 1 to 3 years work experience in the construction industry.
- Technical Skills: Logistics software, SAP, Google suite, and MS Office.
- Travel: 5% to 10%.
Additional Requirements:
- Excellent customer service skills and dedication to meeting expectations of internal and external customers.
- Ability to balance shifting priorities, meet deadlines, and make decisions in a timely manner under pressure.
- General knowledge of construction and A&C products with a solid understanding of the market and competition.
- Self-motivated with strong interpersonal, communication, problem-solving, and organizational skills.
- Successful candidates must adhere to all safety protocols and proper use of Innocon approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.
WHAT WE OFFER
- An inclusive and welcoming environment where everyone can be themselves.
- A collaborative work culture in a supportive and team-oriented work environment.
- Company-provided personal protective equipment ensuring your safety and comfort on the job.
Pay: From $23.00 per hour
Work Location: In person
