Help Desk Technician
Location: Revelstoke, BC Canada (in-office)
Full Time Employment (35 hours per week)
About Cronometer:
Cronometer is dedicated to empowering people to make informed decisions about their health and wellness through technology. Based in beautiful Revelstoke, we value teamwork, curiosity, and a passion for the outdoors.
Job Summary:
As a Help Desk Technician, you'll be the primary point of contact for staff experiencing technical issues. You'll diagnose and resolve computer, software, and network problems, while supporting staff and helping ensure a secure, efficient, and positive work environment.
Key Responsibilities:
- Provide first-line support for staff by identifying, troubleshooting, and resolving hardware, software, and network issues.
- Communicate with users to understand and document technical problems, both in person and electronically.
- Research and implement solutions using technical resources and documentation.
- Guide and train users on new technologies, systems, and best practices.
- Support day-to-day business systems, user account management (including Office 365), and device provisioning (MacOS, Windows, phones).
- Manage phone and mobile device setup, and maintain up-to-date inventory records.
- Document common issues and solutions to contribute to a knowledge base.
- Assist with IT security policy compliance and ongoing improvement of IT processes.
- Collaborate with colleagues to improve internal systems and workflows.
- Occasionally provide guidance or support to other technical team members.
Qualifications & Skills:
- Minimum 2 years of experience in IT support, help desk, or similar roles.
- Strong troubleshooting skills for both hardware and software problems.
- Experience with user account management (including Office 365 administration) and device setup.
- Excellent communication, interpersonal, and customer service skills.
- Organized, self-motivated, and able to prioritize multiple requests.
- Commitment to IT security and data privacy best practices.
- Eligible to work in Canada.
Must Have:
- Hands-on experience managing and supporting Jamf for Apple device administration.
- Solid background with Unifi networking—setup, troubleshooting, and ongoing management.
- Strong familiarity with Office 365 user administration and support.
- Direct experience with Microsoft Entra for identity and access management.
- Proven ability to administer AWS cloud environments.
- Practical experience deploying and managing infrastructure using Terraform.
Nice to Have:
- Experience with monitoring tools such as Datadog or New Relic.
- Familiarity with other cloud platforms or mobile device management tools.
- Knowledge of scripting languages (Perl, Bash) or Linux administration.
- Experience supporting ISO audit processes.
- Previous experience with remote support tools (e.g., TeamViewer, VNC).
Employment Requirements:
- Degree or Certificate in a computer-related field.
- Eligible to work in Canada.
Compensation & Benefits:
- Salary: $65,000–$70,000 per year, based on experience.
- Summer and winter performance bonuses.
- Company-provided laptop and phone.
- Extended health and dental benefits plan.
- Modern office amenities: snacks, drinks, lounge area, sit/stand desks, and more.
How to Apply: Send us your resume and a short cover letter telling us why your interested.
Job Type: Full-time
Pay: $65,000.00-$70,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Employee stock purchase plan
- Extended health care
- Flexible schedule
- Paid time off
- RRSP match
- Vision care
Work Location: In person
