Front Desk / Gym Assistant (Friday–Monday, 15–20 hrs)
Shifts: Weekdays 3-7pm / 4-8pm, Weekends 8:45am-12pm or later
Location: Tumble City Athletics Inc. (Burnaby)
Reports to: Management Team
Overview
We are seeking a highly organized, extremely personable, high energy, Front Desk / Gym Assistant to join our team. This is an all-in-one role combining customer service, reception, registration, gym support, cleaning, and light office administration. You’ll be the first friendly face families see when they walk in, while also supporting coaches and management to keep the gym running smoothly.
The ideal candidate is VERY outgoing and approachable, has excellent English communication skills (verbal and written), thrives in a fast-paced environment, and loves working with families and children.
Responsibilities
Customer Service & Reception
- Greet and assist athletes, families, and visitors in a friendly, professional manner.
- Manage incoming phone calls, and inquiries, providing prompt and helpful responses.
- Support families with registration, take attendance or other light admin duties.
- Clean bathrooms, floors, etc
- Create a very warm and welcoming front desk and lobby environment at all times.
Gym Assistant Support
- Help with athlete check-in, class flow, and safety transitions.
- Assist with birthday parties, camps, and events as needed.
- Monitor lobby activity and maintain a positive, safe atmosphere.
Office Administration
- Perform data entry and maintain organized office systems.
- Draft, edit, and post communications (emails, notices, newsletters).
Requirements
- Previous related experience customer service, or sports/recreation facility.
- Friendly, confident, and professional with children and families.
- Proficiency in Google Workspace; strong computer skills and ability to learn new software quickly.
- Excellent organizational skills with attention to detail.
- Strong verbal and written communication skills with outstanding phone etiquette.
- Ability to multitask and maintain professionalism under pressure.
What We Offer
- A welcoming, community-focused workplace.
- Opportunity to grow into bookkeeping or expanded administrative duties.
- Free/discounted access to select programs for self/family members.
- Being part of a passionate team building strong people and forever family.
Job Type: Part-time
Pay: $18.00-$22.00 per hour
Benefits:
Application question(s):
- Are you available Evenings and Weekends? Most importantly: Friday, Saturday, Sunday and Monday?
- What is your transportation method
- wage expectation
- what would your former employers say about you
Experience:
- office : 1 year (preferred)
- Sport Related WORK: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
Licence/Certification:
- First Aid Certification (asset not required) (preferred)
Location:
- Burnaby, BC V3N 1B8 (preferred)
Work Location: In person
