Role Purpose
The Senior Project Manager, Solutions & Delivery is responsible for planning and delivering key initiatives and client programs with discipline, structure, and accountability.Reporting to the VP, Solutions & Delivery, this role ensures that projects and onboarding initiatives are executed on time, on scope, and with a high-quality client experience.
Core Responsibilities
1. Lead Project Execution-
Manage delivery of key initiatives, including:
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Selected ERP implementation
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Platform and system integration projects
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Workflow and automation improvements
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Ensure projects are:
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Clearly scoped with defined deliverables
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Delivered on time, on scope, and with quality
2. Drive Project Discipline-
Develop and maintain:
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Project plans, timelines, and milestones
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Dependency tracking and resource coordination
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Risk logs and issue resolution
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Apply consistent project management standards and tools
3. Coordinate Across Teams-
Work cross-functionally with:
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Solutions & Delivery teams
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Product Management
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Infrastructure & Compliance
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Operations and client-facing teams
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Ensure alignment, clarity, and forward momentum across all stakeholders
4. Support Planning & Capacity Visibility-
Provide visibility into:
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Project timelines and overlaps
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Resource constraints and risks
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Escalate conflicts and recommend adjustments to support delivery
5. Drive Visibility & Reporting-
Maintain clear reporting on:
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Project status and milestones
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Risks, blockers, and dependencies
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Provide regular updates to leadership and stakeholders
6. Manage Client Onboarding & Expansion Projects-
Plan and manage onboarding and new client initiatives, including:
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New client onboarding (Entry)
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New programs with existing clients (Expansion)
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Ensure onboarding projects are:
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Well-structured and clearly defined
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Delivered with speed, consistency, and minimal friction
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Partner with Professional Services to:
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Improve onboarding timelines and execution
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Reduce delays, rework, and variability
What Success Looks Like (12–18 Months)-
Successful delivery of Selected ERP milestones
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Projects consistently delivered on time and on scope
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Improved coordination and fewer execution delays
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Faster, more predictable client onboarding and program launches
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Reduced rework and improved delivery consistency
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Clear visibility into all active projects and risks
