An Assistant General Manager is responsible for the daily execution of the Mission Statement which includes providing First Class Service to every customer while partnering with the General Manager to ensure consistent and timely execution of company policies and procedures. An Assistant General Manager is assigned specific leadership responsibilities within Zone(s), terminal(s), or other support areas.
- Service
- Promptly resolve all customer service and associate issues in accordance with our Core Values
- Exceed First Class Service standards and behavior with every customer, business partners and peers
- Treat customers and peers in accordance with the core values of the company
- Operations
- Ensure store merchandising standards are consistently executed per the company guidelines
- Partner with the General Manager to ensure consistent implementation of the organizational policies and goals set forth by the company, while holding the team accountable to such standards
- Financial/Business
- Influence and make recommendations to help achieve performance objectives in the areas of sales, expenses, inventory control, and payroll while monitoring overall P&L results and formulating actions plans as needed
- Leadership/People
- Train, motivate, and develop a professional team that possesses the ability to achieve sales goals while adhering to company performance metrics, implementing promotional programs, and coordinating special events
- Build strong business relationships with airport management, brand partners, and the Support Center Team through the use of clear, consistent communication
- Monitor and address performance issues in a timely manner while providing on-going coaching and counseling
- Perform all basic human resource functions including interviewing, succession planning, training, scheduling, and performance reviews
- Other duties as assigned
Job Qualifications:
Education:
- Bachelor’s degree and high school diploma or equivalency required
Experience:
- Minimum three (3) years of leadership in merchandising, the service industry and/or operations environment
Other Knowledge, Skills, Abilities or Certifications:
- Ability to work flexible shifts in a 7/365 day team oriented environment; occasional travel as business dictates
- Exceptional customer service skills and an ability to communicate effectively using the English language
- Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously
- Proficiency required in reading, writing, mathematics, cash handling/ reporting Proficiency required in Microsoft Office
- Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
- Standing for long periods of time and the ability to work in environments with varying temperatures
- Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods, bending, reaching, climbing a ladder, and walking long distances
- Occasional travel may be required based on the needs of the business
Paradies Lagardère is an equal opportunity employer. We are committed to diversity, inclusion, and accessibility. We welcome all applicants without regard to race, color, religion, gender, national origin, disability, or any other protected status.
We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.
Paradies Lagardère est un employeur souscrivant au principe d’égalité d’accès à l’emploi. Nous sommes résolus à promouvoir la diversité, l’inclusion et l’accessibilité. Nous accueillons toutes les candidatures, sans égard à la race, à la couleur, à la religion, au genre, à l’origine nationale, au handicap ou à tout autre statut protégé par la loi.
Nous nous engageons à créer un milieu de travail diversifié et accueillant qui inclut des personnes aux parcours et expériences variés. L’entreprise s’engage à offrir des mesures d’adaptation raisonnables aux candidats et candidates en situation de handicap.
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