CLIENT SERVICE ADVISOR — CALGARY, ALBERTA
Help Calgary See Clearly — In Every Sense of the Word
You've spent years mastering your craft. You can quote a windshield replacement in your sleep, walk a homeowner through a sealed-unit replacement, guide a property manager through a commercial storefront, and recommend the perfect tint package for a luxury SUV — all before lunch.
You know glass. You know people. And you know the difference between "service" and a service experience clients tell their friends about.
The problem is, most shops don't really see you. You're a quote machine. A scheduler. A name on a roster.
We're different. And we're hiring.
The Mission
All-Brite Glass & Tint is opening a new chapter in Calgary — and we're looking for one exceptional Client Service Advisor to help us bring 30+ years of Better Lives Through Better Glass to Western Canada.
This isn't a front-desk role. This is a Trusted Advisor position — the person clients ask for by name. The one who speaks fluently across auto glass, commercial glass, residential glass, AND window film — because you've actually quoted the work, sold the work, and stood behind the work.
Who You Are — The Ideal Team Player
You're the rare professional who brings:
- ✅ Dual-discipline experience: BOTH auto glass AND commercial/residential glass & tint (non-negotiable for this role)
- ✅ A track record of impeccable customer service — the kind that earns 5-star reviews and word-of-mouth referrals
- ✅ Quoting and selling chops across all four service lines — windshields, flat glass, sealed units, and film
- ✅ The Humble, Hungry, People-Smart profile (Lencioni's Ideal Team Player — we hire by this)
- ✅ Calm under pressure, organized in chaos, and graceful with frustrated clients
- ✅ Comfort with technology — CRMs, quoting platforms, phone systems, text, email, and digital workflows
- ✅ Pride in your work, your appearance, and your follow-through
- ✅ Genuine alignment with our four core values: Safety 1st • WOW Service • Integrity • Teamwork
What You'll Do — Your Day-to-Day
You'll be the face and voice of All-Brite Calgary — the first impression, the trusted guide, and the one who closes the loop.
- ✅ Welcome every client (in-shop, phone, email, text, online) with the WOW Experience
- ✅ Build accurate, competitive quotes across auto, commercial, residential, and tint
- ✅ Confidently consult, sell, and upsell — explaining the why behind every recommendation
- ✅ Coordinate schedules between auto bays, mobile crews, and architectural install teams
- ✅ Manage the client journey from first call to post-install follow-up
- ✅ Process payments, invoices, and insurance documentation with precision
- ✅ Be the bridge between clients, technicians, installers, and leadership
- ✅ Keep our showroom and client lounge looking — and feeling — Allbrite
What's at Stake
Most glass shops will give you a paycheck. Some will give you a title. Very few will give you a career, a community, and a culture worth building your life around.
The wrong company burns out your talent. The right one sharpens it.
We've spent 30+ years building the right one.
What You Get When You're Allbrite
- Competitive Compensation — base + performance bonuses, commensurate with your dual-discipline experience
- Monthly Sales & Performance Bonuses
- ❤️ Group Health & Dental Benefits
- Health & Fitness Bonus — because Better Lives starts with you
- Birthday Off + Wellness/PTO Days
- Clean, professional workspace and modern client lounge
- Career Growth — we're expanding through franchising; the future leaders of Allbrite are being hired right now
- A Culture of Appreciation — Recognize. Re-Appreciate. Reward.
- Training & Development — WOW Client service, Trust based Selling system,career development, and ongoing technical growth
