Regional Manager, GTA
At Commercial Cleaning Services (CCS) we're on a mission to create clean, safe, and attractive environments where people can work, learn, and enjoy. With services across Canada, and over 1500 employees, we're committed to consistently delivering exceptional quality work.
CCS, a Black and McDonald company, is currently seeking a Regional Manager to support our growing operations team in the GTA.
- The expected salary range for this role is between $70,000 - $85,000 per year. The starting salary will be determined based on several factors such as the successful candidate's qualifications.
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Merit based bonus pay
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Comprehensive workplace benefit plan
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Company vehicle
- Manage a team of area and site managers responsible for the delivery of safe, quality, outcomes-based cleaning programs at multiple client facilities in the GTA
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Develop and implement site-specific operational plans in accordance with the scope of work and established service levels and budget
- Ensure adequate staffing levels and resource allocation to meet contractual requirements and operational demands
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Coordinate and oversee periodic cleaning programs, including floor care, carpet cleaning, high dusting, window cleaning, and other scheduled project work
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Ensure that each client receives exceptional customer service by anticipating potential needs and responding to complaints or issues
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Investigate and resolve client complaints promptly while ensuring appropriate follow-up and documentation
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Ensure all services are delivered in accordance with company and industry policies, standards and certifications
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Submit and track facility maintenance and repair work orders, ensuring timely completion and communication with clients and finance department
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Conduct regular site inspections and audits to ensure compliance with company quality standards, client requirements, health and safety regulations, and applicable collective agreements
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Prepare reports for clients to demonstrate consistent quality services are delivered in accordance with Service Level Agreements and KPIs
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Provide coaching, guidance, and performance management support to managers and employees
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Resolve complex employee relations issues, including workplace conflicts, attendance concerns, performance matters, and disciplinary situations in consultation with Human Resources
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Support recruitment, onboarding, training, succession planning, and employee development initiatives
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Promote employee engagement and foster a positive workplace culture aligned with company values
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Other duties as required
- 5-7 years' experience in the facility services industry in a leadership role
- Experience managing multiple clients in different sectors
- Post secondary education in business or a related field
- Strong knowledge of best practices in the cleaning industry including cleaning processes, environmentally sustainable products, tools, equipment and machinery
- Commitment to continuous improvement and development
- Excellent planning and organizational skills
- Proven leadership skills with the ability to motivate and develop high performing teams
- Excellent verbal and written communication skills
- Experience with Microsoft 365 and technology skills
- Security Clearance(s)
- Valid G-Class Driver's License
Commercial Cleaning Services recognizes that strength as an organization comes from inclusion and diversity. Reasonable requests for accommodation throughout the recruitment and selection process will be considered in accordance with Provincial and Federal employment legislation. Applicants must be legally authorized to work in Canada, without sponsorship.
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