Overview:
Red House Vision Centre is a well-established and reputable eye care provider in Oshawa, Ontario, providing the community with optometry, ophthalmology, and optical services. We love working with all members of the community - from kids to seniors, and everyone in between - and we always take the time to ensure that our patients and customers receive only the highest level of service and products.
We are a small (but mighty) team who believe in working together to provide exceptional patient experience. Working with us is being part of a family, and we're looking for a hard-working and highly motivated Optical Sales & Administrative Assistant to join us on a full-time basis. Saturday availability is required.
You should be capable and confident in your sales, administration, and customer service abilities. You enjoy working in a team-oriented environment and eager to learn more. We're looking for individuals who are passionate about eye care in Ontario and who are looking to build a long-term career with us through professional development.
Some of your duties will include:
- Support the overall sales process and customer experience for the optical business and assist in the development of new processes/services to maintain high level of customer service. Actively work towards meeting sales objectives and goals.
- Perform OCT and pre-testing for Optometrist and Ophthalmology appointments
- Advise patients with frame, lens & sunglass selection, and offer the best advice based on customer requests and lifestyle. Perform measurements and adjustments as needed under the guidance of the optician or optometrist.
- Continuously remain up-to-date on new products and trends in the optical sector by participating in online and in person training sessions as needed.
- General administrative duties as required, such as scheduling, billing, patient recalls, patient processing, referrals, frame and lens ordering
- Support duties related to maintaining accurate inventory, including entering new stock, packaging lab shipments, and book-keeping
- Maintain information related to customer/client/patient records, eye prescriptions, eyeglass orders, invoices, returns, payments.
- Take payments from customers and complete sales as required. Direct bill through various insurance platforms
- Manages and respond to customer complaints and warranty requests
Qualifications
- 3+ years of experience in an optical or medical environment is highly preferred. CCOA certification is an asset
- 3+ years of experience in a retail/sales environment providing exceptional customer service
- A professional, honest, and fun-loving attitude with a strong passion for delivering high quality service
- Excellent verbal and written communication skills is a must; Must be fluent in English
- Strong multi-tasking, time management, and organizational skills
- Experience scheduling, reporting, ordering, inventory management, and other administrative duties
- Ability to stay calm when presented with challenging customers
- Highly detail-oriented and able to learn and use new technologies
- Interest in eyewear trends and a good eye for fashion
- Experience in insurance billing is considered an asset
- Must be available to work on Saturdays
- Must be available to work on Saturdays
Job Type: Full-time
Pay: $20.00-$23.00 per hour
Benefits:
- Company events
- Flexible schedule
- Vision care
Ability to commute/relocate:
- Oshawa, ON L1J 2J9: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Are you available to work on Saturdays?
Experience:
- Optical: 2 years (preferred)
- Retail sales: 2 years (preferred)
- Medical office: 2 years (preferred)
Work Location: In person
