Job Summary
We are seeking a detail-oriented and organized E-Commerce & Website Operations Coordinator to support the management of online product listings, customer websites, and e-commerce operations. The successful candidate will be responsible for maintaining accurate product information across multiple platforms, monitoring online marketplaces, processing orders, and handling dispute documentation.
Key Responsibilities
- Create, update, and maintain product listings on customer websites.
- Create and update product information on Tommyco’ s website.
- Complete and submit all required forms and documentation for new item setup and product updates.
- Monitor and maintain online marketplace accounts, including Amazon, Walmart, and other e-commerce platforms.
- Conduct weekly reviews of all online sales channels to ensure product information, pricing, and inventory data are accurate.
- Prepare and process orders and shipments related to online sales channels.
- Create and manage Advance Shipping Notices (ASN) and related shipping documentation.
- Prepare, organize, and submit documentation required for customer disputes, claims, and chargebacks.
- Maintain accurate records of website updates, orders, shipments, and dispute resolutions.
- Collaborate with internal teams to ensure smooth execution of e-commerce operations.
- Provide backup support to the logistics and customer service departments when needed.
Qualifications & Requirements
- Knowledge of or experience working with Amazon, Walmart, Home Depot (HD), or similar e-commerce platforms.
- Experience with product listing management and website content updates.
- Familiarity with ASN processes and shipping documentation is an asset.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks and meet deadlines.
- Excellent problem-solving and administrative skills.
- Excellent command of English, both written and spoken.
- Proficiency in Microsoft Office applications, particularly Excel.
- Good knowledge of AI will be an asset.
- Minimum 2-3 years’ experience.
Preferred Skills
- Experience in e-commerce operations, customer portals, or website administration.
- Understanding of online retail processes, product setup requirements, and marketplace compliance.
- Ability to work independently and as part of a team.
Employment Type
Full-Time
Location
Delta, BC.
Compensation
$55,000–$65,000 per year, based on experience and qualifications, plus benefits.
Please send resumes to [email protected]. No Phone call please or emails.
Tommyco will be contacting the selected candidates so please no phone calls.
Pay: $55,000.00-$65,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Work Location: In person
