The RGN Dispatcher is the primary point of contact between drivers and the company, responsible for coordinating daily dispatch operations and ensuring efficient, on-time service. This role supports driver performance, equipment utilization, and compliance with company policies, safety standards, and customer requirements. Success in this role requires strong communication, sound judgment, and the ability to manage multiple priorities in a fast-paced environment.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
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Dispatch and manage a fleet of drivers, assigning loads, tasks, and instructions to meet operational requirements
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Optimize fleet productivity through effective load planning, reducing empty miles and improving revenue per mile
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Coordinate with planning, sales, and operations teams to support freight execution
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Monitor driver and equipment activity, addressing issues quickly to maintain service levels
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Confirm ETAs, appointments, and required documentation, including cross-border requirements (PARS/PAPS)
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Communicate load updates and changes to internal teams in a timely manner
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Support drivers with on-road issues and customer-related challenges
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Ensure compliance with transportation regulations, including Hours of Service and cross-border requirements
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Act as a primary point of contact for drivers, building strong working relationships
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Partner with HR and Safety teams on compliance, performance, and driver-related matters
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Support safety initiatives, including cargo securement and incident reporting
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Manage driver scheduling, including time off, leaves, and return-to-work coordination
KNOWLEDGE, SKILLS & ABILITIES
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Strong technical aptitude and ability to work within transportation systems and dispatch software
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Strong written and verbal communication skills
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High attention to detail and accuracy
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Strong time management, organization, and prioritization skills
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Effective problem-solving and decision-making abilities in a fast-paced environment
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Ability to manage changing priorities and respond to urgent or last-minute issues
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Strong understanding of transportation operations, dispatch processes, and driver support
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Ability to collaborate across teams and build strong relationships with drivers and internal stakeholders
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Availability to support operations outside of standard business hours as required
At Q-Line Trucking, we believe people are the heart of what we do. Our culture is built on collaboration, integrity, and investing in our team. When you join Q-Line, you become part of a company that values professional growth, celebrates contributions, and is committed to making a positive impact—on the road and in the workplace.
Join a team that’s passionate about what we do and driven to do it well!
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High School Diploma or GED required
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1–2 years of experience in the transportation industry preferred
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Dispatch or fleet coordination experience is considered an asset
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CCLP designation is considered an asset
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Experience with cross-border freight and customs documentation is considered an asset
