Department: Public Services – Recreation
Reports To: Manager of Recreation
Supervises: None
Rate of Pay: As per CUPE Local 927 Collective Agreement
Hours per week: Varies
External Closing Date: June 19, 2026
SUMMARY: Reporting to the Recreation Manager and the Aquatics Coordinator, the Front Desk/Cashier is responsible for the professional operation of the reception area of the Multi-Purpose Facility. This person will accept admissions, maintain security of the public foyer areas, and ensure a high level of customer service.
MAJOR RESPONSIBILITIES
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Provide excellent customer service
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Respond to public inquiries
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Provide information regarding facility programs and services
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Answer telephone and serve as reception for multi-purpose facility
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Including recreation office
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Pool
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Receive and record cash for admissions, rentals, program sessions and resale items in accordance with policy and procedure
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Cash out at end of shift
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Prepare cash sheets
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Report any cash or inventory discrepancies to pool clerk immediately
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Maintain booking registration and rental systems
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Accept bookings and registrations and advise senior guard and aquatic coordinator
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maintain security of foyer area and control access to change rooms and washrooms
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Report any disturbances or loitering concerns to senior guard, aquatic coordinator or police
Notify patrons regarding expiring passes, upcoming programs and rentals
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Call and/or leave messages outstanding from dayshift
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Maintain a "goods for resale" system
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Ensure proper items are being sold in perfect mind
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Record incident, accident, and injury reports
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Maintain cleanliness of work area and specified areas of facility
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Set up meeting rooms for rentals and clean up afterward
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Monitor and clean public washrooms and foyer area during shift
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Provide custodial services of sweeping, wiping down surfaces, removal of garbage, cleaning window/door glass as scheduled
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Check front walks for safety and tidiness
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Vacuum rug in office areas as scheduled
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Advise supervisor of supplies needed
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Refer to front desk maintenance sheets schedule
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Follow front desk maintenance sheet schedule
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Advise aquatic coordinator of facility maintenance required
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Maintain and keep current filing system for forms, logs, correspondence and reports
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Ensure all files are being filed in one place and kept organized
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Provide recommendations to supervisor regarding cash handling, inventory, invoicing, and booking policies and procedures
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Be familiar with and adhere to all policies and procedures
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Attend meetings and training as required
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Assist with emergency response procedures as required
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Work together with all staff in a team effort, stressing cooperation and communication
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Assist with emergent or unforeseen duties as required.
