Client Services & Projects Coordinator
Total Fall Protection Inc. – Dartmouth, NS
Full-Time | Monday to Friday | 8:00 AM – 5:00 PM
Join a Growing Safety Company Making Workplaces Safer
Total Fall Protection Inc. is Atlantic Canada's leader in fall protection inspections, training, engineering, installations, and safety solutions. As we continue to grow, we are looking for a highly organized and customer-focused Client Services & Projects Coordinator to join our team in Dartmouth, Nova Scotia.
This role sits at the center of our operations, supporting clients, coordinating projects, managing compliance platforms, and ensuring a seamless experience from quote to completion.
If you enjoy working in a fast-paced environment, solving problems, and being the person who keeps everything moving, we'd love to hear from you.
What You'll Be DoingClient Services & Project Coordination
- Prepare and manage inspection and installation quotations.
- Follow up with clients regarding quotations and project status.
- Coordinate installation projects with technical teams and customers.
- Support communication between sales, service, inspection, and installation departments.
- Assist with client onboarding and project setup.
Scheduling & Coordination
- Manage inspection and training schedules for clients and technicians.
- Coordinate contractor orientations and ensure site requirements are met prior to work commencing.
- Arrange lifts, equipment rentals, and specialized resources required for projects.
- Proactively contact clients regarding upcoming inspections, service requirements, and inactive accounts.
Compliance & Documentation
- Manage client compliance portals including ISN, Avetta, and similar contractor management systems.
- Ensure company certifications and documentation remain current and accurate.
- Support audit preparation and compliance reporting activities.
- Maintain accurate client records within company systems.
Customer Service & Administrative Support
- Provide exceptional customer service through phone and email communications.
- Support invoicing, account updates, and client file maintenance.
- Assist internal teams with administrative and operational support as required.
What We're Looking ForRequired Qualifications
- High school diploma or equivalent.
- 2-3 years of experience in customer service, project coordination, administration, or a similar role.
- Strong proficiency with Microsoft Office products.
- Excellent organizational and time management skills.
- Strong written and verbal communication skills.
- Ability to prioritize multiple projects and deadlines simultaneously.
Preferred Qualifications
- Experience with contractor compliance systems such as ISN or Avetta.
- Experience working within CRM, ERP, or scheduling software.
- Experience in construction, industrial services, safety, or field service industries is considered an asset.
The Ideal Candidate Is:
- Detail-oriented and highly organized.
- Comfortable working with multiple priorities and shifting deadlines.
- Self-motivated and proactive.
- Persistent and resourceful when solving problems.
- Comfortable communicating with customers, vendors, and internal teams.
- A team player who enjoys supporting others and improving processes.
What We Offer
- Competitive compensation.
- Health and dental benefits.
- Opportunities for professional growth and development.
- A collaborative and supportive team environment.
- The opportunity to play a key role in a growing Atlantic Canadian company.
About Total Fall Protection
Total Fall Protection is a trusted provider of fall protection inspections, training, engineering, installations, and safety solutions across Atlantic Canada and beyond. Our mission is simple: help our customers keep their workers safe while delivering exceptional service every step of the way.
Job Types: Full-time, Permanent
Pay: $18.00-$21.00 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Flexible language requirement:
Education:
- Secondary School (preferred)
Experience:
- Front desk: 1 year (preferred)
- Administrative: 1 year (preferred)
Work Location: In person
