Operating in the hospitality and restaurant industry for nearly 50 years, Gray Collection is an award-winning group of authentically local hotels and restaurants that offer travelers from around the world the experience of friendly luxury. Among our establishments are Maggie Oakes, Jacopo, Vieux-Port Steakhouse, Pincette, Bevo Bar+Pizzeria, Restaurant Gaspar, Terrasse le Perché, Terrasse William Gray, and Terrasse sur l’Auberge.
Set to open in Ottawa this summer, Carletto is the latest restaurant from Gray Collection, bringing the elegance and warmth of Italy to Ottawa. Inspired by traditional Italian gatherings and the simple pleasure of good food, the restaurant blends authentic cuisine with a contemporary spirit. Featuring fresh pasta, wood-fired pizzas, and carefully selected ingredients, each dish celebrates sharing and generosity.
The Host.ess plays a crucial role in creating a warm and inviting atmosphere, ensuring that every guest feels welcomed and valued. The successful candidate will serve as an ambassador for the restaurant, contributing to an exceptional guest experience. The Host.ess will be instrumental in enhancing the overall success of our guest interactions. The main responsibilities include but are not limited to:
RESPONSABILITIES:
- Warmly welcome all guests upon arrival and thank them upon departure, ensuring a positive overall experience
- Manage reservations, answer phone calls, and provide accurate information to guests
- Organize and control guest seating according to established procedures
- Set up, maintain, and organize the host stand, menus, and front-of-house areas
- Maintain cleanliness of the dining room, lobby, restrooms, and designated areas
- Clear, clean, sanitize, and reset tables as needed
- Deliver room service orders to guest rooms according to established standards
- Provide attentive guest service by responding to requests and assisting with directions or needs
- Maintain strong communication and teamwork with staff and management
- Perform opening and closing duties, including cleaning checklists
- Follow company standards for professionalism, appearance, and guest service
- Adhere to health and safety regulations and report unsafe conditions
QUALIFICATIONS
- Minimum of one (1) year of experience in a similar position
- Flexible schedule with availability on evenings, weekends and holidays
- Strong customer service skills
- Autonomy
- Resourcefulness
- Organizational skills
- Excellent communication skills in both English and French, both orally and in writing
- Valid work permit required
- Experience in an Italian restaurant or similar upscale environment is an asset
BENEFITS:
- Group insurance plan with telemedecine
- Group RRSP and DPSP (Deferred Profit Sharing Plan)
- 50% employee discount at all of our establishments for the employee and up to 3 guests
- Discounts with our business partners (transportation, wellness, leisure)
- Company culture that values employees
- Employee recognition events
- Growing company with opportunities for career development and personal growth
We thank you for your interest. Only individuals selected to be interviewed will be contacted.
In this document, we have made an effort to use neutral language suitable for all individuals, regardless of gender. However, certain terms, job titles, and sentence structures may require us to use the masculine form as a neutral gender. We wish to inform you of this. As we prioritize an inclusive work environment, we welcome all individuals, regardless of gender, to apply.
