Who We Are – Metta Lifestyles
At Metta Lifestyles, we are redefining what retirement living looks like. As a growing Canadian company with beautiful communities in Toronto and Ottawa, we are passionate about creating environments where seniors don’t just live, they thrive.
Our communities are built on connection, care, and choice, offering residents a lifestyle full of comfort, flexibility, and peace of mind.
At the heart of everything we do are our CARES values: Compassion, Accountability, Respect, Excellence, and Support. These values guide how we work, how we lead, and how we care for our residents, families, and each other.
If you are energized by people, driven by results, and want to make a real impact every day, this is your opportunity to be part of something meaningful.
The Opportunity
We are seeking a proactive and relationship-driven Community Relationship Specialist to support occupancy growth. This is a full-cycle sales role responsible for generating new leads and guiding prospects through to move-in.
In this role, you will be at the heart of our growth, driving occupancy, building meaningful relationships, and helping future residents find a place they can truly call home. It is a role rooted in storytelling, trust-building, and supporting families through an important life decision, all while living our CARES values every day.
While you will support tours, relationship management, and closing, this role has a strong external focus. A key part of success will come from actively generating new opportunities in the community, building referral networks, and engaging external partners to consistently develop new leads beyond inbound inquiries.
What You’ll Do
- Build pipeline from scratch through in-person outreach, networking, and external business development, including presentations, events, and drop-ins to referral sources
- Develop and own referral relationships with hospitals, social workers, community partners, and local organizations to generate ongoing lead flow
- Own the full sales cycle from first conversation to move-in, including tours and guiding families through the decision, ensuring an exceptional experience throughout
- Manage inbound inquiries with timely, thoughtful follow-up
- Maintain a healthy, active pipeline and meet or exceed monthly occupancy targets
- Partner with Marketing on campaigns, events, and initiatives that fuel the pipeline
- Stay close to the local market, including competitor positioning, pricing, and referral source dynamics
What You Bring
- Comfort and care working with an older adult demographic
- A background in Sales, Marketing, Communications, or a related service industry
- Minimum 5 years of proven sales success, consistently meeting or exceeding targets
- Demonstrated success in outbound sales, business development, community outreach, or self-generated lead development
- Strong hunter mindset with confidence initiating conversations, networking, and building referral pipelines from the ground up
- Strong ability to build relationships, influence decisions, and close sales
- Experience in retirement living, healthcare, hospitality, real estate, pharmaceutical, or other relationship-driven external sales environments is an asset
- Confidence in networking, presenting, and engaging diverse audiences
- Strong follow-up, organization, and pipeline management skills
- Strong Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint
- Experience with email marketing tools such as Mailchimp or similar for group outreach and campaign delivery
- Experience with Yardi CRM or a similar CRM platform, or the ability to learn quickly
- Comfort with LinkedIn outreach and email sequencing for prospecting and referral source engagement
- Highly organized, self-motivated, results-oriented, and comfortable working independently in a fast-paced environment
- Ability to work collaboratively with leaders in a multidisciplinary environment
Compensation
Base salary plus uncapped commission per move-in. On-target earnings of $90,000–$110,000+ for performers who hit occupancy goals. Top performers consistently earn six figures.
Why Join Metta?
- Be part of a growing, forward-thinking organization
- Make a meaningful impact in the lives of seniors and their families
- Thrive in a collaborative, supportive, and purpose-driven environment
- Benefits and work-life balance
- Opportunities to grow with us as we continue to expand
Ready to Make an Impact?
If you are someone energized by outreach, confident starting conversations, and motivated by building pipelines from the ground up, while still delivering a compassionate and consultative sales experience throughout the journey, we want to hear from you!
Apply today and be part of the future of senior living with Metta Lifestyles.
Note: All applicants must be legally entitled to work in Canada. Employment is conditional upon a criminal record check, which may include a vulnerable sector screening.
Metta Lifestyles is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- North York, ON M6L 3C6: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have significant experience in outbound sales, business development, community outreach or self generated lead development?
- Please note that sales experience in a retirement home setting is a mandatory requirement for this role. Could you please confirm if you meet the requirement?
Experience:
- Sales (Retirement Home): 5 years (required)
Work Location: In person
