Protec Dental Laboratories, a growing full-service dental laboratory located in Vancouver’s Olympic Village, is looking for a motivated individual to join our team as a Data Entry/Customer Service – Crown & Bridge. The ideal candidate brings strong communication and interpersonal skills, a proactive, solution-oriented mindset, and the ability to thrive both independently and as part of a team in a fast-paced environment while delivering outstanding customer service.
As a data entry team member, you’ll play an important role in supporting our customers. Accuracy and attention to detail go hand-in-hand with delivering friendly and exceptional customer service.
The Data Entry/Customer Service role will report to the Lab Manager.
What You Will Be Doing:
- Customer Service – Call clients to confirm, request and clarify their order in a professional and friendly manner to ensure the best service possible.
- Data Entry – Enter all incoming customer cases into the internal lab database system (CPM) and match work orders to the respective cases accurately and promptly.
- Case Scheduling – Organize and make sure deadlines are achieved for the incoming orders.
- Importing digital scans to Dental manager (3 shape).
- Invoicing.
- Other duties as assigned.
What You Will Need:
- Strong computer skills, including Microsoft Office Suite.
- Excellent communication and interpersonal skills.
- Strong organizational, problem solving, and time management skills.
- Aptitude for working both collaboratively and independently.
- Ability to work quickly and accurately with strong attention to detail.
- Ability to work effectively in a fast-paced environment.
- A minimum of two years of experience in an administrative and customer service role is preferred.
- Previous dental office experience would be considered an asset.
The Perks
- Extended healthcare including medical and dental and vision.
- Transit friendly and lots of great eats in the neighborhood.
- A great team.
- A chance to join one of the most progressive labs in Canada.
Job Type
- Full-time Monday to Friday, between 8:00AM to 5:00PM (Time may change during high volume times due to work demands).
Pay: $23.65 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Experience:
- Administrative and Customer Service: 2 years (preferred)
Work Location: In person
