About Us
At EconoLease, we do things differently. For over 30 years, we’ve led North America in restaurant equipment financing, helping thousands of hospitality businesses achieve their dreams.
As part of a Certified B Corporation, we balance profit with purpose and are proud to be recognized as a Global Top 100 Inspiring Workplace. Our mission? To disrupt and transform the $76 billion asset-based lending industry with innovative solutions and digital platforms that make financing simple and accessible.
Join us and be part of a team that values impact, inclusivity, and growth.
About the Opportunity
We’re looking for a Customer Success Representative to play a critical role in supporting the end-to-end fulfilment of financing agreements. Acting as a key operational partner to the sales team, you will help ensure deals progress efficiently from application through to settlement while delivering a seamless experience for customers and stakeholders.
This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems and takes pride in delivering a high level of service and accuracy.
In this role, the key responsibilities include:
- Sales fulfilment & deal management: Manage the full lifecycle of finance agreements, from application and documentation through to settlement
- Deal progression: Proactively monitor deals, remove roadblocks and ensure timely and accurate fulfilment
- Sales team support: Act as a key point of contact for internal sales teams, providing guidance on processes, policy and systems
- Stakeholder communication: Deliver responsive, solutions-focused communication to internal teams, customers, and dealers
- Cross-functional collaboration: Work closely with credit, funding, and customer service teams to ensure a seamless customer journey
- Process improvement: Identify opportunities to enhance workflows, systems, and operational efficiency
What You’ll Need to Succeed:
- Minimum of 2 years’ experience in a finance, leasing, insurance, or sales operations/support environment, with hands-on involvement in managing deals through to settlement.
- College/University education or equivalent relevant experience
- Strong attention to detail with exceptional written and verbal communication skills
- Ability to think critically, prioritize effectively, and thrive in a fast‑paced environment
- A collaborative, solution-oriented mindset with strong problem‑solving abilities
- Proficiency with Microsoft Office Suite and experience working with CRM systems
- Highly organized and committed to delivering an exceptional customer experience
Salary:
The Perks:
- Competitive compensation + discretionary bonus
- Hybrid work model for flexibility
- Above-market benefits including health and dental
- 4 weeks’ vacation + 10 sick days
- Leadership development programs and career progression opportunities
- Inclusive, award-winning culture where you can bring your authentic self to work
- 16 hours paid volunteering annually to give back to the community
- Social events and team gatherings to stay connected
Our Commitment to Diversity:
At EconoLease, diversity is a cornerstone of innovation and success. We are committed to fostering an inclusive environment where individuals from all backgrounds, experiences, and perspectives are valued, supported, and empowered. Embracing our differences enriches our workplace culture and enhances our ability to serve our diverse clients and communities.
Don’t miss out on this fantastic opportunity, apply now!
If this sounds like a role that interests you, we would love to hear from you!
Pay: $60,000.00 per year
Application question(s):
- Do you have experience working in finance, leasing, insurance or a related financial services environment?
- Do you have hands-on experience using CRM systems to manage deals, applications or workflows?
- How many years of experience do you have in sales operations, deal processing or finance-related roles?
- What are your salary expectations?
Work Location: Hybrid remote in Vancouver, BC V6B 2W7
