Position Overview:
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer.
Key Responsibilities:
Ensures Customer Satisfaction
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Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
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Maintain a sufficient quantity of carts near the entrance of the store.
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When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
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Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
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Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.
Maintains Safety and Security
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Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.
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Follows all Safety and Loss Prevention policies and procedures.
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Using appropriate safety procedures with all equipment.
Competencies:
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Communicates Effectively
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Customer Focus
Skills:
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Interpersonal skills
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Organizational skills
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Attention to detail
Direct Manager/Direct Reports:
Travel Requirements:
Physical Requirements:
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Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
Working Conditions:
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Working within a flexible schedule that may include evening and weekends.
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Warehouse environment that can be dusty and noisy.
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Working in all weather conditions – frequent exposure to different weather conditions when loading and unloading product.
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Doors are frequently open, causing drafts and interior temperature changes.
Minimum Education:
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Highschool Diploma or Equivalent
Minimum Years of Work Experience:
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1 to 2 years Retail experience
Minimum Leadership Experience:
Certifications:
Other Requirements/Assets:
