Overview
We are seeking a professional and organized Dental Office Lead to join our dental practice. The ideal candidate will serve as the first point of contact for patients, providing exceptional customer service while efficiently managing front desk operations. This role requires strong administrative skills, familiarity with dental and medical terminology, and experience with electronic medical records systems such as Dentrix and Epic. The Dental Office Receptionist plays a vital role in ensuring smooth daily operations and maintaining a welcoming environment for patients.
Responsibilities
- Greet patients warmly and professionally upon arrival, creating a positive first impression
- Manage multi-line phone systems to schedule appointments, answer inquiries, and relay messages
- Verify patient information and update electronic medical records accurately using Dentrix and Epic software
- Assist with check-in and check-out procedures, including insurance verification and payment processing
- Coordinate appointment scheduling to optimize office flow and reduce wait times
- Maintain organized front desk area and ensure all administrative tasks are completed efficiently
- Handle correspondence, including emails and mailings, related to patient care and office operations
- Support the dental team with administrative duties as needed, ensuring compliance with privacy regulations
Qualifications
- Previous experience as a dental receptionist or in a dental office setting preferred
- Proficiency with dentrix is desirable
- Strong knowledge of dental terminology
- Excellent communication skills, both verbal and written
- Experience managing multi-line phone systems in a busy office environment
- Demonstrated organizational skills with attention to detail
- Ability to handle multiple tasks efficiently in a fast-paced setting
- Prior office experience, including front desk responsibilities or administrative support, is preferred
- Professional demeanour with a friendly attitude and excellent customer service skills
Pay: From $30.00 per hour
Benefits:
Work Location: In person
