Job description
If your professional customer service skills are enhanced by a can-do positive attitude, this is a fantastic opportunity to join the Arthritis & Injury Care Centre team. As an Administrative Assistant with Arthritis & Injury Care Centre you will be the face and front line of this organization.
Primary Duties
As an Administrative Assistant, you will:
- Greet patients, clients, co-workers, and physicians and be the first point of contact for these office visitors
- Booking initial and subsequent appointments for patients
- Answer and direct incoming calls received on a multi-line phone system using a physical phone as well as a headset and soft phone
- Billing patients, insurance companies, and third parties for products and services
- Use company software for scheduling, patient information, invoicing, etc.
- Fill product inventory orders for account customers and unpack product inventory orders that arrive
- Physician consultation letters, reports, and confirmations
- Assistance with physician letter dictations when needed
- Perform general office duties such as filing, scanning, updating spreadsheets, etc.
- Provide administrative support to all employees, such as other administrative assistants, bracing specialists, physicians, physiotherapists, etc., to help make their day run as smoothly as possible
- Fill inventory/stock orders for customers and unpack product inventory orders
Qualifications
To take on the role of Administrative Assistant, you must have:
- A post-secondary education in medical office, office administration, or business administration is required
- 1+ years’ experience working in a busy medical administrative/customer service role/environment
- Well developed skills using Microsoft Office (Work, Excel, Outlook) as well as computer skills
- A professional and positive customer service attitude
- Well developed multi-tasking skills
- A dynamic, initiative based approach with a can-do attitude
- Effective problem-solving skills
- The ability to thrive independently and in a team environment
Additional qualifications:
- Experience billing insurance companies for extended health benefits is an asset
- Experience using EMR systems an asset (Accuro/MedAccess)
- Experience with Office365 is an asset
- Experience with Jane App is an asset
Pay: $19.00-$21.00 per hour
Benefits:
- Dental care
- Extended health care
Work Location: In person
