JOB SUMMARY
The Housekeeper/Rooms Attendant is responsible for maintaining a clean and appealing guest room according to policy and IHG brand standards.
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All applicants must possess valid Canadian work authorization.
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Candidates must be available to work weekdays, weekends, and statutory holidays.
MAJOR DUTIES AND RESPONSIBILITIES
- Change bed linen daily
- Vacuum carpeting.
- Dust all furniture (picture frames, bed frames, lamps, TVs, dressers).
- Remove fingerprints and smudges (i.e. mirrors, shiny surfaces, windows, etc.)
- Thoroughly clean the bathroom area—wash shower stall, sink, floor, toilet, etc.
- Make sure that the brand standard room set-up is complied with.
- Report all damage found in a room immediately.
- Report all missing items in a room and any personal guest items found in vacant rooms immediately.
- Notify housekeeper of al roll-a-ways or cribs in rooms for pick-up and storage.
- Responsible for pass key and ensuring it is turned in daily.
- Ensuring all “lost and found” items are turned in to General Manager or Front Desk immediately.
- Shut off all lights, TVs, and air conditioners when leaving room.
- Follow the Holiday Inn Lethbridge hotel’s policy for Recycling program.
- Assist Executive Housekeeper with any additional cleaning chores that may be assigned.
- Participate in hotels and IHGs all training programs.
- Report all health and safety issues to your immediate supervisor
MINIMUM QUALIFICATIONS AND SKILLS
- High school graduate or equivalent.
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
- Must be able to speak, read, write, and understand the primary language(s) used by guests visiting the workplace.
MENTAL EFFORT
- Mental effort required in multi-tasking and handling interruptions that require refocusing.
- Listening and mental attentiveness in tasks assigned by Executive Housekeeper.
PHYSICAL EFFORT
- Some heavy lifting required.
- Standing for long periods of time.
WORKING CONDITIONS
- Use of cleaning chemicals
TYPE OF SUPERVISION REQUIRED
Reports to the Executive Housekeeper and Assistant Housekeeper(s). Works under general instructions to prioritize and complete assigned tasks.
PLEASE NOTE: This Job Description is not neither definite nor restrictive and may be modified or added to in the future to meet changing needs.
