Come work where people come to vacation!!
We are looking for a responsible, and guest-focused individual to join our team at Crazy Creek Hot Pools Resort as a Guest Experience Agent. This role is ideal for someone who works well independently, and as part of a team, stays calm under pressure, and takes initiative to ensure guests feel welcomed, and supported. You’ll be a key point of contact, handling everything from check-ins to guest inquiries with confidence and care. If you’re someone who thrives in a guest focused environment, takes pride in being reliable and resourceful, and enjoys making a positive impact on every guest’s stay, we’d love to hear from you!
Key Responsibilities:
Creating exceptional guest experiences and ensuring efficient front desk operations at Crazy Creek Resort.
- Greet and Welcome guests with enthusiasm upon arrival, check them in efficiently, ensuring a seamless check-in process.
- Provide necessary information about the resort's amenities, services and local attractions.
- Process guest check-outs, including handling payments and issuing receipts.
Reservations Management:
- Assist guests with making reservations, both over the phone and in person.
- Maintain accurate records of reservations and room availability.
Guest Assistance:
- Respond to guest inquiries and provide information about the resort, local attractions, and dining options.
- Address guest concerns or complaints promptly and escalate issues as necessary.
- Proactively engage with guests to enhance their experience, and create memorable moments.
· Booking Agent Responsibilities:
- Coordinate and manage booking requests for resort amenities, events, and special activities.
- Liaise with external service providers and local attractions to arrange bookings and reservations for guests.
- Ensure accurate recording and communication of booking details to relevant departments.
- Handle modifications and cancellations of bookings in a timely and professional manner.
- Provide personalized recommendations for activities and services based on guests' interests and preferences.
Communication:
- Answer incoming calls and respond to emails in a professional, warm and courteous manner.
- Take messages and forward calls to the appropriate department or staff member.
- Communicate effectively with the Manager and all departments when needed.
- Report any maintenance and/or safety issues to Maintenance Manager and Resort Manager to ensure it is resolved in a timely manner.
Cash Handling:
- Handle financial transactions securely and accurately, including cash, credit card payments
Administrative Support:
- Assist with administrative tasks including but not limited to: filing, data entry, inventory, restocking shelves, photocopying.
- Maintain cleanliness and organization at the front desk area.
Skills and Qualifications:
- WHMIS training or willing to purchase training prior to start date.
- Exceptional customer and guest service.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Proficiency in using computer systems and office software.
- Ability to multitask and work effectively in a fast-paced environment.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
If you are a friendly and organized individual with a passion for providing exceptional customer service, we would love to hear from you!
- Please submit your resume and cover letter detailing your relevant experience to be considered for this position.
Crazy Creek Hot Pools Resort
About us
Crazy Creek Hot Pools Resort is a rapidly growing, family-friendly vacation destination nestled in the heart of British Columbia. Our wide-ranging offerings include comfortable cabins, inviting RV sites, and therapeutic hot pools. As we expand, we seek dedicated team members to work year round, who are eager to contribute to our positive, collaborative work environment. Join us to enhance guests' experiences while immersing yourself in BC's natural beauty, contribute to our innovative service approaches, and grow professionally in the hospitality industry. At Crazy Creek, we believe our staff are integral to crafting unforgettable stay experiences for our visitors.
Pay: $19.00-$22.00 per hour
Schedule:
- Day shift
- Evening shift
- Weekends as needed
Ability to commute/relocate:
- Malakwa, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you currently live within 30min of Crazy Creek Resort?
Work Location: In person
