About the Company
Once Upon A Child Sherwood Park is a locally owned and operated Franchise. We purchase and resell gently used children’s clothing and more from local families. Creating value in selling great brand names for less.
Job Overview
The Store Manager will act as liaison between store and owner, clearly communicating and reporting on store business and staff. Manage and promote all aspects of the business; including but not limited to buying, pricing, sales, merchandising, loss prevention, training and managing staff. With strong leadership, promote a high level of customer service and continually strive for innovative solutions and alternatives in bettering the business.
Major Areas of Responsibility
- Meet or exceed financial goals, focusing on sales and overall profitability.
- Maintain controllable expenses within established guidelines. Process billing, invoices and related documents to ensure vendors and service providers are paid within the appropriate time frame.
- Drive sales through the development of staff; focusing on coaching, training, and role modeling desired behaviors.
- Support and execute all buys as per directed process efficiencies. Manage all customer buys to ensure we maintain productivity and profitability standards.
- Promote and role model a culture of positive customer service to everyone, every day.
- Maintain merchandise and visual presentation standards on a daily basis.
- Recruit, hire, and train associates for all store positions. Create and oversee staffing and scheduling, implement individual development plans, set productivity and performance standards for each associate. Complete and deliver associate performance evaluations in a timely manner. Create and maintain an environment of consistent and continuous coaching.
- Ensure all inventory functions are completed as directed, including regular inventory counts. Receive merchandise and ticket in a timely manner. If needed, follow the appropriate back stocking recommendations.
- Establish and maintain operational and monetary controls. Prepare daily bank deposits and perform daily/weekly auditing tasks. Reports any discrepancies, theft, or suspected theft by employees or customers to the appropriate parties immediately.
- Other duties as assigned.
Requirements
- High School Diploma or GED Strongly Preferred. Post Secondary Certificates or Degrees in Business or Retail Management Preferred. Experience may be considered to offset
- 2+ years prior management and supervisory experience, plus 3 years retail sales experience, preferably in similar merchandise lines
- Strong knowledge of POS systems, merchandising techniques, pricing strategies, and sales management
- Excellent English communication skills in both verbal and written formats;
- Exceptional organizational skills with the ability to manage time effectively in a fast-paced environment
- Customer service-oriented mindset with strong negotiation skills and phone etiquette
- Ability to handle cash handling responsibilities accurately and responsibly
- Leadership qualities with the ability to motivate staff and foster a positive team environment
- Availability to work some Evening and Weekend shifts consistently and occasional flexible shifts to aid store event operations
Physical Requirements
- Ability to stand and walk for long periods of time, up to 8 hours per day.
- Lifting up to 40 lbs. without assistance. May involve heavier lifting with assistance of team member or cart/dolly.
- Bending, rotating, and reaching customary to a retail environment; including receiving, pricing, and stocking/back stocking merchandise.
- Exposure to typical retail environment conditions and noise levels.
- Able to operate a computerized sales terminal.
Benefits
- Staff Discount
- Flexibility
- First ability to hold product
- Wage negotiation starting at $25 per hour with bonus structure
This position offers an opportunity to lead a vibrant retail environment while developing your career in store management. We seek motivated individuals who are committed to excellence in customer service and operational efficiency.
Pay: From $25.00 per hour
Work Location: In person
