Reports To
Pharmacy Manager
Education
RPT Accreditation (OCP)
Licence
Active provincial registration required
Position Overview
The Registered Pharmacy Technician (RPT) plays a vital role in supporting safe, efficient pharmacy operations across dispensary functions, medication packaging, and client facility services. Acting as a key liaison between the pharmacy and client facilities, the RPT ensures accuracy, regulatory compliance, and continuity of patient care — all while delivering exceptional service to patients and colleagues alike.
Key Responsibilities
Client & Facility Support
- Serve as the primary point of contact between client homes/facilities and the pharmacy, ensuring effective communication and service delivery.
- Support pharmacists in communicating policies, procedures, and best practices to facility staff.
- Assist with staff training at client facilities on medication management and compliance standards.
- Investigate and escalate client concerns, collaborating with internal teams to implement timely solutions.
- Coordinate pharmacy conversions for nursing homes, retirement homes, and community pharmacies, including profile transfers, MAR preparation, physician communication, and on-site implementation support.
- Assist with annual compliance audits and contribute to the development and maintenance of training materials and procedural documentation.
Packaging & Medication Management
- Maintain accurate medication administration records (MARs), drug record books, and packaging documentation.
- Verify compliance packaging including PacMed/STS tray checks, PacVision validation, and retail blister packaging against MARs.
- Set up and maintain patient packaging profiles within the pharmacy system; process medication and packaging changes per established protocols.
- Coordinate supply ordering for PacMed and packaging materials.
- Coordinate annual medication reviews for compliance packaging patients in accordance with OCP standards.
- Assist patients and clients with billing inquiries professionally and efficiently.
Dispensary Operations
- Support dispensary workflow through accurate prescription entry, processing, and medication preparation.
- Perform complex non-sterile compounding in accordance with professional standards.
- Conduct narcotic inventory counts and reconciliations as required.
- Practice within the full RPT scope: verify refill prescriptions, accept verbal orders from physicians, and provide counselling on diabetic products and related services.
- Liaise with IT support to troubleshoot dispensary technology issues.
- Maintain a clean, organized, and compliant dispensary environment, including inventory management and expired medication monitoring.
- Ensure ongoing compliance with all confidentiality, privacy, and regulatory requirements.
Teamwork & Collaboration
- Support overall dispensary operations and assist team members as needed to maintain service flow.
- Answer incoming calls promptly and professionally; assist with accurate prescription pickup verification.
- Provide guidance and oversight to Pharmacy Assistants and student Pharmacy Technicians.
- Contribute to a positive, collaborative team environment focused on exceptional patient care.
- Perform additional duties as assigned by management.
Qualifications & Skills
Education & Licensing
- Registered Pharmacy Technician (RPT) accreditation required.
- Licensed and in good standing with the applicable provincial regulatory body.
Experience
- Minimum 5 years of experience in a busy pharmacy environment preferred.
- Experience with Kroll or PropelRx or similar pharmacy software systems is an asset.
Core Competencies
Excellent patient-facing communication & interpersonal skills
Strong listening & empathy skills
Exceptional attention to detail & organizational ability
Strong analytical & mathematical aptitude
Ability to multitask and remain composed under pressure
Advanced technical proficiency & computer skills
Committed to patient safety & confidentiality
Commitment to continuous professional development
Additional duties may be assigned by management as required.
We thank you for your interest, only applicants selected for an interview will be contacted. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Boggio Family of Pharmacies will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform HR of any accommodation(s) that you may require.
Pay: $25.00-$30.00 per hour
Work Location: In person
