Company: JRS College of Business & Healthcare
Job Type: Full-time
Location: Remote (managing distributed teams across India, Nigeria, and other regions — adjust if you want on-site or a specific time-zone requirement)
Pay: 60K + Incentives
About JRS College
JRS College of Business & Healthcare is a growing institution helping students build careers in business and healthcare. As we scale our admissions and outbound operations, we're investing in strong leadership to drive performance across our offshore sales teams.
About the Role
We're hiring a robust, hands-on Sales Operations Manager to own the performance of our offshore cold calling teams. This is a high-ownership role: you'll be fully accountable for monitoring, mentoring, and training agents, driving productivity and revenue, and giving leadership a clear, data-backed view of what's happening on the floor every single day. You'll be the operational backbone connecting front-line agents, our HubSpot CRM team, and senior leadership.
What You'll Do
Team Leadership & People Management
- Directly monitor, mentor, train, and develop offshore cold calling agents
- Run daily stand-up meetings to align the team on priorities and targets
- Conduct regular performance reviews and one-on-ones with each agent
- Ensure every team member is engaged and productive throughout their working day
- Build a positive, accountable, high-performance culture across a distributed team
Performance, Productivity & Revenue
- Optimise calling numbers and overall team output against agreed targets
- Own and consistently achieve team KPIs (call volume, connect rate, conversions)
- Identify productivity gaps and implement coaching or process changes to close them
- Drive more business and revenue from the outbound function
CRM & Reporting
- Work closely with the CRM team to understand data gaps and workflow issues in HubSpot
- Keep lead and deal data accurate, current, and acted upon
- Build and maintain robust dashboards on team performance
- Present clear, accurate updates to senior leadership and translate numbers into action
What We're Looking For
- Proven experience managing outbound / cold calling or BPO sales teams, ideally offshore or distributed
- Strong people-leadership skills — coaching, mentoring, and holding a team accountable
- Highly data-driven, comfortable owning KPIs, dashboards, and reporting
- Hands-on experience with HubSpot CRM (strongly preferred)
- Excellent communication skills, able to present confidently to leadership
- A self-starter who can drive productivity and growth with minimal oversight
Why Join Us
- Lead and shape a fast-scaling outbound operation from the front
- Real ownership and direct impact on company growth
- A leadership team that values data, accountability, and initiative
How to Apply
Submit your resume at [email protected] and a short note on your experience leading offshore or outbound sales teams. Applications are reviewed on a rolling basis — we're looking to move quickly.
Pay: $60,000.00 per year
Work Location: Remote
