Reporting to the Manager, Claims, the Senior Technical Specialist Bodily Injury and Commercial General Liability is responsible for oversight and handling of complex long haul trucking, towing, commercial general liability and commercial automobile claims. The claims are moderate to severe in nature and the successful candidate will have a dynamic personality and the ability to excel in a high performance environment. The Senior Technical Specialist Bodily Injury and CGL ensures claims are properly investigated, evaluated, and resolved in a timely manner.
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Provide oversight of external adjusters on outsourced claims
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Investigate, evaluate, negotiate commercial lines casualty claims of moderate to high complexity
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Manage challenging coverage claims with tact and professionalism
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Conduct technical audits to monitor quality, activity, reserving and expenses
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Direct vendor partners as necessary
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Provide high quality customer experience to all stakeholders
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Collaborate effectively with peers/other departments
- Present Large Losses to a Committee
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Remain up-to-date on industry trends and case law
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Manage claims in litigation, participate in mediations, pre-trials and settlement conferences
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Occasional travel is required
Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.
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Post-secondary education or equivalent experience
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CIP or working towards designation
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Minimum of 7 years experience handling casualty/CGL claims required
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Strong organizational; decision making and problem solving skillset
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Excellent communication skills, both written and verbal
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Demonstrated negotiation skills
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Adaptability and willingness to learn
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Ability to understand insurance contracts in various jurisdictions
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Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.
Please note that we may use AI tools to help us through the recruitment process.
