Midas Vancouver Island – Hammond Bay (Nanaimo)Full-Time | Competitive Salary + Bonus
Midas is looking for a strong people-first leader to help run our busy automotive service location in Nanaimo.
This is not just a counter position. We are looking for someone mature, organized, customer-focused, and confident leading the day-to-day operation of a store alongside our technician team.
If you enjoy helping customers, managing workflow, building trust, coaching staff, and creating a strong team environment — we’d like to meet you.
About Us
Midas Vancouver Island operates multiple locations across Vancouver Island and continues to grow. We focus heavily on:
- Customer experience
- Preventative maintenance
- Digital vehicle inspections
- Strong communication
- Honest recommendations
- High-quality service
We are building long-term careers, not just filling positions.
What You’ll Be Doing
- Managing the front counter and daily workflow
- Greeting customers and building relationships
- Answering phones and converting inquiries into appointments
- Preparing estimates and explaining repairs clearly
- Following up on inspections and recommended work
- Coordinating workflow between technicians and customers
- Managing scheduling and same-day opportunities
- Helping maintain a clean, organized, professional store environment
- Assisting with team leadership and accountability
- Training and developing front counter staff
- Helping improve sales performance and customer experience
- Handling customer concerns professionally and calmly
What We’re Looking ForIdeal Candidate:
- Strong communication and customer service skills
- Proven ability to sell automotive services and build customer trust
- Ability to train, coach, and develop staff
- Previous automotive service advisor or management experience preferred
- Organized and calm under pressure
- Comfortable multitasking in a fast-paced environment
- Positive attitude and leadership mindset
- Strong sales and relationship-building ability
- Able to work independently and make decisions
- Experience with shop management software is an asset
- Automotive knowledge is strongly preferred
What We Offer
- Competitive salary
- Performance bonus opportunities
- Supportive ownership and leadership team
- Established customer base
- Growth opportunities within a multi-location company
- Professional work environment
- Long-term career opportunity
Compensation
- Competitive salary based on experience
- Bonus structure available
Schedule
- Full-time
- Monday to Friday with occasional Saturdays as required
- Flexibility during busy periods may be required
Location
Hammond Bay – Nanaimo, BC
Apply Today
If you are looking for a stable long-term opportunity with a growing company that values professionalism, customer service, leadership, and teamwork, we would love to hear from you.
Please send your resume and a short introduction outlining your experience and why you feel you would be a great fit for this role.
Pay: From $6,000.00 per month
Benefits:
- Dental care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Application question(s):
- Describe your automotive service advisor and/or management experience, including team leadership and staff training.
- Are you comfortable selling automotive maintenance and repair recommendations directly to customers while building trust and maintaining strong customer service?
- Describe how you would handle:
A busy front counter
Multiple incoming phone calls
An upset customer
Technicians needing direction at the same time.
Work Location: In person
