Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The Deckhand is responsible for maintaining the appearance and cleanliness of the vessels. The successful candidate will take a customer centric approach to ensure guest comfort and safety while underway and assist with docking and undocking. The Deckhand will provide preventative, corrective, emergency, cosmetic and routine maintenance to all associated equipment, piers, and vessels. This position will include other general maintenance duties such as painting, repairing, renovating, and remodeling on and off the vessels.
- Please note this is a seasonal/contract position.*
Crew Benefits:
- Competitive Wage
- Retention Bonus - up to $500.00!
- Complimentary Cruise Tickets & Uniforms
- Crew Recognition Awards
- Complimentary Meals
- Crew Referral Program - up to $200.00 per referral
- Crew Events
- Paid Training
Duties and Responsibilities:
- Provide amazing hospitality to guests and coworkers as prescribed in our RESPECT Service System.
- Follow safety procedures in order to ensure the protection of passengers and vessel.
- Participate in routine safety drills to prepare for major incidents.
- Handle lines to moor vessels to pier.
- Stand watch in ships' bows, sterns, or bridge wings in order to look for obstructions in a ship’s path or to locate navigational aids such as buoys and lighthouses.
- Assist Captain and supervisory personnel in maintain vessel equipment and systems such as HVAC, engine, and technical equipment.
- Maintain the cleanliness and safety of all common areas. Sweep, mop, and wash down decks, exterior and interior to remove dirt, and debris, using brooms, mops, brushes, and hoses. Service, clean, and supply restrooms.
- Load or unload materials from vessels; gather and remove trash from vessel.
- Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture.
- Help the Restaurant Manager with additional hospitality duties as requested.
- Be prepared to begin work at scheduled time.
- Willingness to work extended shifts as business needs dictate.
- Maintain uniform and personal grooming in compliance with appearance standards.
- Maintenance and repair of vessel systems, and troubleshooting as needed, ie. potable water systems, sewage systems (associated pumps/piping), shore power transfer to generators, steering gear systems, bilge pump/alarms, sump pumps, galley grey water piping systems.
- Maintenance and repair of building structures, ie. sanding, painting, varnishing, lighting, plumbing, light carpentry work (door frame/wall repair).
- Assists with the startup and completion of projects.
- Complete maintenance projects and repair work within the timeframe assigned, and inform management of all progress, delays, and/or challenges.
- Communicate effectively with all team members and management in order to ensure projects are completed in a timely, cost-effective manner.
- Must always use proper safety equipment.
- Other duties as assigned by the Captain, Mate, Restaurant Manager on duty, Port Captain or Associate Director, Marine Operations
Requirements & Qualifications:
- O.S.S.D. or equivalent as recognized by the Ministry of Education
- Marine experience an asset
- First Aid Certification an asset
- Energetic and enthusiastic personality essential
- Must be able to effectively understand and convey written and verbal information to guests and coworkers
- Must possess a service orientation – actively looking for ways to help others
- Will work for extended periods of time without sitting
- Required to lift furniture and other heavy items such as provisions up and down stairs. Required to throw mooring lines from ship to pier
- Ability to analyze and solve problems. Demonstrated ability to manage multiple priorities/tasks
- WHIMIS (training provided)
- Working knowledge of Lock Out Tag Out Systems
- Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 50 pounds (23 kilograms)
- Will be required to be available for work on all major holidays and weekends
- If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection, life jackets)
#CityCruisesCAN
City Cruises Canada does not use AI technology in any part of the recruitment process.
Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences. City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.
