Ellwood Park Animal Hospital, located in Abbotsford, BC, is looking for an experienced, full-time Client Service Representative (CSR)/Receptionist/Veterinary assistant to join our team.
This individual will be an enthusiastic, punctual, responsible person with a strong work ethic to effectively serve the needs of our clients and patients in our multi-doctor, busy hospital
Job requirements:
Must have previous experience in a veterinary hospital, preferably with a certificate in a Veterinary Assistant program
Create a warm, welcoming, fear-free environment for our clients and patients
Demonstrate professionalism in a fast-paced environment
Capable of following direction from co-workers/DVMs and performing at a high standard
Ability to work as part of a team
Ability to remain calm and efficient in stressful situations
Positive outlook and enthusiasm
Excellent time management skills
Excellent client service skills
Excellent communication skills
Duties include but are not limited to:
Answering phone calls on a multiline phone system
Scheduling appointments in PIMS system (Cornerstone)
Placing outbound calls to clients for follow-up and future appointment/bookings
Responding and managing email correspondence
Invoicing/billing; creating estimates, process payment
Filing electronic documents
Stocking shelves
Additional administrative & housekeeping duties including cleaning of hospital, vacuuming, mopping, deep cleaning
Job Type: Full time
Benefits:
Hospital Employee discount
Uniform allowance
Extended Health Benefits
RRSP matching
Submit resume and cover letter to
[email protected]
Only shortlisted candidates will be contacted
