20 meilleures offres (solution architect / architecte de solutions, toronto, on) (à pourvoir)

Service Design Lead (12 month temporary)
Workplace Safety and Insurance Board —Toronto, ON
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Sanofi —Toronto, ON
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IT Services Consultant (GTA)
Konica Minolta Business Solutions, U.S.A., Inc. —Mississauga, ON
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Architecte de données/modélisateur ou modélisatrice de données
Deloitte —Toronto, ON
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Architecte technologique senior
TEHORA —Toronto, ON
- Temps plein
- Télétravail
- Informatique
- Baccalauréat
- Diplôme universitaire non requis
- Heures d’arrivée et de départ flexibles
Postuler rapidement
Chef d’équipe ou gestionnaire associé - Epic Epiccare Beacon (Oncology)
Accenture —Mississauga, ON
- De 69 450 $ à 119 450 $ par an
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- Anglais
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Cybersecurity Sales Specialist
Hewlett Packard Enterprise —Mississauga, ON
- De 200 000 $ à 300 500 $ par an
- Temps plein
- Vente
- Capacités de présentation
- Baccalauréat
Architecte principal de solutions
Bell —Mississauga, ON
- Temps plein
- Travail hybride
- Azure
- Oracle
- AWS
Senior Product Marketing Manager / Gestionnaire principal(e), Marketing produit
Paramount Commerce —Toronto, ON
- De 135 000 $ à 180 000 $ par an
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- Travail hybride
- Anglais
- Programmes de Bien-être
- Assurance Dentaire
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Solution Architect, Payments
Paramount Commerce —Toronto, ON
- De 150 000 $ à 190 000 $ par an
- Temps plein
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- Vente
- APIs
- Programmes de Bien-être
- Assurance Dentaire
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Architecte Bilingue en Resilience Infonuagique
Avanade —Toronto, ON
- De 96 800 $ à 114 950 $ par an
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Resiliency Architect
Intact —Toronto, ON
- De 149 600 $ à 182 800 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Azure
- Pas d’expérience requise
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Account Manager, Networking / Gestionnaire de comptes, réseau
Hewlett Packard Enterprise —Mississauga, ON
- De 227 500 $ à 455 500 $ par an
- Temps plein
- Vente
- Maîtrise
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Architecte cloud
Maplesoft Group —Toronto, ON
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Chef technique / architecte Java
CGI —Toronto, ON
- De 90 000 $ à 140 000 $ par an
- Temps plein
- Bilingue
- DevOps
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Senior Solution Architect - Retirement and Benefit Solutions
Telus Health —Toronto, ON
- De 110 000 $ à 130 000 $ par an
- Temps plein
- Anglais
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- Capacités de présentation
il y a 3 jours
Architecte principal de solutions - Amazon Connect
Bell —Mississauga, ON
- Temps plein
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il y a 8 jours
Solution Architect, Deloitte Global Technology
Deloitte —Toronto, ON
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- DevOps
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Senior Application Specialist
Ministry of Public and Business Service Delivery and Procurement —North York, ON
- De 1 852,71 $ à 2 314,51 $ par semaine
- Temporaire
- Bilingue
- Azure
- Anglais
il y a 9 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : solution architect / architecte de solutions (toronto, on)

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Service Design Lead (12 month temporary)

Workplace Safety and Insurance Board -
Toronto, ON

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Détails du poste

Temporaire | Temps plein
De 106 400 $ à 133 000 $ par an
Il y a 8 jours

Profil recherché

Maîtrise
Baccalauréat
Expérience utilisateur
Conception créative
Design d'interaction
Conception de l'expérience

Description complète du poste

Job Posting

Job Title /

Service Design Lead (12 month temporary)

Titre du poste

Location /

Toronto - Unilingual

Région

Job ID /

19758

Full or Part Time /

Numéro de poste

Full-Time

Temps plein ou partiel

Date Opened /

05/27/2026

Regular Shift /

Date de début

Regular Shift

Quart de jour

Date Closed /

06/10/2026

Date de clôture

Reg or Temp /

Temporary

Régulier/temporaire

About the Workplace Safety and Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At the WSIB, you’ll have the opportunity to:

explore many career paths and follow your passion
continuously learn and grow professionally
be recognized for the great work you do
participate in programs that support your health and wellbeing

You’ll also receive a competitive salary and may be eligible to participate in our health and dental plan.

Salary Grade: N08 From: $106,400.00 To: $133,000.00

This is a 12 month temporary opportunity.

Job Summary:

The Service Designer designs quality service experiences across the WSIB by working collaboratively with internal partners and using participatory design methods to improve customer experiences, incubate new services, and cultivate a human-centered design culture and capability across the organization. The Service Designer combines strong business acumen and knowledge of the WSIB’s business with a deep expertise in design thinking to:

design organizational structures, systems and business models that support the WSIB’s customer centric objectives;
facilitate service improvements by redesigning the end-to-end journey of services delivered to WSIB customers, including those that support the implementation of new digital solutions;
architect new services that improve customer experience and create compelling new value propositions for customers.

Service Design may involve the creation of, or change to, transactions, products, programs and content across both digital and offline channels provided by different parts of the WSIB. The Service Designer is a hands-on design expert, taking concepts forward and working hand-in-hand with business partners to implement services in a variety of settings and for all of WSIB’s customers.

Major Responsibilities:

Understanding customer interactions

Work with teams across the WSIB to learn how customers use our services and systems
Map out key customer touchpoints and identify areas for improvement

Building relationships and collaboration

Build strong partnerships with Senior Executives and colleagues
Involve key stakeholders throughout projects
Lead teams in transforming and creating new service experiences

Service design and problem solving

Use service design methodology to find and solve complex problems
Design end-to-end customer service journeys, considering both customer and behind-the-scenes staff experiences
Identify critical moments that affect customer satisfaction

Project leadership and innovation

Lead design projects and find new opportunities in both digital and physical services
Turn business and customer needs into clear, actionable steps
Guide teams in brainstorming, prototyping, and testing solutions

Communication and knowledge sharing

Present research and design findings to leaders, staff, and external partners
Clearly explain service concepts and ideas using various tools and methods

Supporting a customer-focused culture

Promote human-centered design thinking across the WSIB
Encourage teams to try new ideas and improve how we deliver services

Continuous improvement

Stay updated on new trends and tools in service design
Show creativity, problem-solving skills, and a positive attitude
Support healthy team morale and motivation

Requirements:

Experience: 5+ years in Experience Design or a related role
Core Skills: Advanced expertise in design thinking, human-centered design, and service design methodologies.
Specialized Knowledge: Proficiency in areas like UX Design, Design Research, Service Design, Systems/Business Design, or Interaction Design.
Soft Skills: Exceptional communication and the ability to thrive in an autonomous, ambiguous environment.
Education: Bachelor’s degree or equivalent (Master’s in Design, Human-Computer Interaction (HCI), or related field is an asset).

Preferred Experience and assets:

Successfully launched real-world services or products.
A track record of driving project vision, strategy, and client relationships.
Strong background in concepting, iterative prototyping, and mixed-methods research.

Our commitment to equity, diversity and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

We value and celebrate diversity and are committed to creating inclusive experiences for both our employees and prospective employees. We invite all interested individuals to apply. If you require accommodations in order to apply to this position please contact [email protected]. If you are invited to participate in the interview or assessment process, you can advise our Recruiter of your accommodation needs at that time.

Please visit our EDI Vision to learn more about what actions WSIB are taking to advance our commitment to equity, diversity and inclusion and to support all employees participating and contributing to their full potential

Disclosing conflicts of interest

As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at [email protected].

Privacy information

We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB’s Privacy Office at [email protected]. The Privacy Office cannot provide information about the status of your application.

As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.

To apply for this position, please submit your application by the closing date.

This role requires the successful applicant to commit to an in-office work arrangement up to 5 days a week beginning in 2026.

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