Position: L2 Service Desk Contractor – Hardware & Device Operations Specialist
Location: Calgary, Alberta
Job ID#: 84084-25-0028/A
Duration: 12 Months
About the Role
Are you an IT professional who loves being active, working with your hands, and solving problems face-to-face rather than sitting in a call center all day?
On behalf of our client, a prominent government agency in Calgary, we are seeking a dependable, hands-on L2 Service Desk Contractor to lead physical device and hardware operations. In this role, you will be the physical "pit crew" for a large corporate office—managing the full lifecycle of employee technology from unboxing and imaging to desk-side troubleshooting and secure asset recovery.
If you thrive in an active environment where you can interact with users daily and keep enterprise tech running smoothly, we want to hear from you.
What You’ll Do Daily
- Deploy & Refresh: Execute physical device moves, hardware refreshes, and workstation reconfigurations (laptops, dual monitors, docking stations, and enterprise peripherals).
- Image & Provision: Handle hands-on end-user hardware preparation, including laptop/tablet imaging, secure data wiping, and re-imaging.
- Lifecycle Logistics: Manage the tech onboarding and offboarding experience—preparing devices for new hires and recovering/reassigning assets from exiting staff.
- Mobility Support: Act as the on-site point person for corporate iPhones (setups, secure wipes, hardware swaps, and basic telecom coordination).
- Desk-Side Troubleshooting: Walk the floor to resolve physical connectivity issues, printer errors, shared device malfunctions, and basic meeting room tech problems.
- Meticulous Asset Tracking: Log every hardware movement and service request accurately into enterprise ITSM tools (ServiceNow/Ivanti) to maintain an audit-ready inventory.
- Inventory Logistics: Coordinate with mailroom and facilities teams to handle shipping, receiving, and internal distribution of IT equipment.
What You Bring (Required Skills)
- Enterprise IT Experience: Proven experience providing on-site hardware and desk-side support in a large, structured enterprise IT environment.
- Hardware Proficiency: Deep hands-on experience with laptop imaging/wiping, monitors, docking stations, printers, smartphones, and standard peripherals.
- ITSM Tracking: Strong track record of documenting inventory and asset movements accurately in a ticketing system (e.g., ServiceNow, Ivanti).
- Physical Capability: Ability to comfortably lift and move IT hardware, including boxed laptops, monitors, and inventory crates.
- Customer Service Excellence: Exceptional communication skills with a calm, professional approach to managing expectations and resolving issues face-to-face.
- Security Clearance: Must hold a valid Government of Canada Reliability Status, or possess clear eligibility to quickly obtain one.
Nice-to-Have Assets
- Relevant certifications: CompTIA A+, Network+, or Microsoft 365 Fundamentals (MS-900).
- Familiarity working within an ITIL-aligned Service Desk environment.
- Experience supporting meeting room collaboration technology.
Why Apply?
- Long-term, stable 1 to 2 years contract with a reputable public sector organization.
- Consistent daytime hours with no evening or weekend shifts.
- A collaborative, team-based environment where your physical presence and expertise are highly valued.
Job Types: Contract, Fixed term contract
Contract length: 12 months
Pay: $18.00-$20.00 per hour
Application question(s):
- How many years of L2/L3 Technical Support experience do you have?
- Are you able to work onsite in Calgary, AB, five days a week? (Yes/No)
- Do you currently hold a valid, active Government of Canada Reliability Status security clearance or eligible to get one ?
- This position requires the physical capability to lift, move, and deploy IT hardware (such as boxed desktop equipment, monitors, and inventory crates). Are you comfortable fulfilling this requirement?
- How many years of experience do you have providing hands-on hardware support (imaging, deployments, device refreshes) in a large enterprise or corporate IT environment?
- Which IT Service Management (ITSM) ticketing tools do you have hands-on experience using to track inventory and hardware asset movements?
- Briefly describe your experience handling enterprise mobility devices (e.g., configuring corporate iPhones, executing secure device wipes, and managing mobile device replacements).
Work Location: In person
