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Product Operations Framework & Process Specialist

TELUS -
Burnaby, BC

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Détails du poste

Temps plein
De 109 000 $ à 202 000 $ par an
Il y a 9 jours

Profil recherché

Jira
Ingénierie
Amélioration des processus
Anglais
Taxonomie
Baccalauréat
Confluence
Gestion de produits
Scrum
Télécommunication
Agile
Affaires
Compétences en communication
SDLC

Description complète du poste

Location: Burnaby, BC, CA Toronto, ON, CA Vancouver, BC, CA

Req ID: 54443

Jobs by Category: Digital

Job Function: Product Management & UX/UI Design

Status: Full Time

Schedule: Regular

Join our team and what we'll accomplish together

Product Operations is building the customer digital solutions engine to drive TELUS forward. We are moving from strategy into execution by implementing a standardized, automated operating framework that enables our teams to work smarter and faster.

Our portfolio focuses on three domains:

Digital Customer Experiences — seamless journeys for external users
Team Member Enablement — tools that simplify the daily lives of staff
Developer Platforms — scalable foundations for our technical teams

Unlike traditional revenue-focused product teams, our CIO portfolio treats internal solutions with the same rigour as external ones.

As the Product Operations Process Specialist, you'll be the "Architect of Flow"—turning abstract processes into documented workflows that reduce complexity and empower every squad to move from idea to shipped feature with clarity and confidence. But this role goes beyond documentation. You'll be a player-coach, embedded with product teams to help them translate the new operating model into real-world practice. You'll coach teams through scenarios, help them recognize anti-patterns in how they're working, and guide them toward better ways of operating. You'll also build consensus with cross-functional stakeholders to build consensus around process standards and help them understand what's in it for them when they adopt new ways of working. Your success will be measured by how well teams embrace and apply the new operating model day-to-day—not just by the documentation you create.

What you'll do

Design and standardize the end-to-end product lifecycle (Discovery, Design, Dev, Launch) into a "Golden Path," partnering with product leaders, engineering teams, and cross-functional stakeholders to validate requirements, build consensus, and ensure adoption across squads
Own the centralized Product Taxonomy governance structure, and keep it current as the operating model evolves
Translating process requirements into practical implementations using tools like Jira, Confluence, and internal tooling that embed governance directly into daily workflows
Create comprehensive documentation, "How-To" playbooks, and visual process maps that serve as the single source of truth for product teams
Coach teams to recognize and correct anti-patterns in how they're working (e.g., skipping discovery, jumping to solutions), helping them understand the "what's in it for me" of the new operating model through real-world examples and negotiation
Conduct regular assessments to identify process bottlenecks, collaborate with product teams to iterate on workflows, and define, track, and report on process adoption metrics based on team feedback and adoption metrics
Partner with the CoP Enablement Lead and Content Creator to ensure process documentation translates into training strategy and is reflected in onboarding and community building

What you bring

5+ years in a product-driven organization or consulting role, with demonstrated expertise in process design, documentation, and coaching others to adopt new ways of working.
Strong stakeholder management and communication skills, with ability to build consensus across product, engineering, and leadership teams
Proficiency with product management and workflow tools (i.e. Jira, Confluence, Productboard, or similar platforms)
Ability to see how individual processes fit into a larger operating model, identify interdependencies, and communicate this through clear process maps and playbooks
Understanding of modern software development concepts (SDLC, CI/CD pipelines, Agile methodologies) and how they connect to product operating models
Proven ability to measure process effectiveness and iterate based on data and team feedback in agile, product-driven environments
Bachelor's degree in Business Administration, Operations Management, Business Process Management, Industrial Engineering, or related field, OR equivalent professional experience in product operations, consulting, or organizational transformation

Great-to-haves

Experience at a consulting firm advising on product operations, organizational design, or business transformation
Familiarity with Agile, Scrum, or Lean methodologies
Experience with product lifecycle management (PLM) or product management tools (Productboard, Aha!, or similar)
Background in organizational process improvement or business process management (BPM)
Experience in a technology or telecommunications industry

What Success Looks Like in Year One

The Golden Path is documented, validated with squads, and being used — not just published
Anti-patterns are measurably decreasing: fewer teams skipping discovery, more consistent use of governance tooling
Product Taxonomy is highly adopted providing a solid foundation for our product operating model.
Playbooks exist for the highest-friction moments in the product lifecycle — and teams are reaching for them
Cross-functional stakeholders are aligned on process standards, with documented buy-in from key partners

Salary Range: $109,000-$202,000

Performance Bonus or Sales Incentive Plan: 20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

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