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Fleet Services Advisor

Trimac Transportation -
Edmonton, AB

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Détails du poste

Temps plein
Il y a 7 jours

Profil recherché

Bilingue
Français
Anglais
Diplôme d'études secondaires
Compétences en communication
Connaissances en mécanique

Description complète du poste

Overview:

National Tank Services, part of the Trimac Family of Companies, stands proudly at the forefront of North America's truck maintenance and tank cleaning industry. We offer inspection, repairs, certification and cleaning services to keep fleets certified, safe and compliant.

At National Tank Services, we know it's not just about the job, it's about the journey. If you’re ready for a challenge supported by a culture of safety, stability, growth and a positive work environment, we invite you to begin your journey with us.

Schedule:

Night shift - 8 PM - 8 AM
Hybrid Role
7 days on 7 days off (once training has been completed)

Job Details:

The Service Advisor will be a member of a team accountable for the ongoing delivery of services to the Truck line group by dealing with all maintenance issues that arise for our equipment.

Candidate can be from Houston, Edmonton or Mississauga

Who You Are:

Team player who earns the trust of their team
Ability to resolve conflict - breaks down barriers
Great communication skills (phone and email) - an active listener
Solid decision-making ability
A high tolerance for ambiguity
Demonstrated ability to thrive and maintain focus in a dynamic environment

Responsibilities:

Being the face of National Tank Services (NTS) to the drivers, dispatch, and truckline for all inquiries regarding units or equipment PM services and repairs
Answer the Fleet Service Centre calls and assist drivers with minor maintenance issues to get them back on the road. Then escalating service as required whether through an NTS facility or 3rd party vendor
Provide dispatch and driver with ETA's and updates on repairs
Selection and management of third-party vendors to deliver consistently high-quality services across the NTS and Trimac operating theatre
Issue purchase orders to vendors for on-road repairs and inspections.
Manage open standard and vendor repair orders
Approve quotes on repairs at 3rd party vendors so we insure the prudent use of company capital in a timely fashion
Coordination of fleet preventative maintenance (PM) services for domiciled units to meet company and regulatory requirements - either internally or with third-party provider
Advise Truck line of any damage to our equipment that isn't associated with daily use
Vendor performance/dispute management to ensure swift return of units to service at the best cost
Review completed paperwork from vendors for inspections and look for billing errors regarding work performed and SRTs
Identification and management of regulatory/mission critical repairs identified by drivers and NTS field staff
Adjudicating resolution of conflict related to Reason for Repair issues between NTS and Trimac, escalating when required
Assist in tracking and updating retorques as required
Meeting all associated NTS service Center SOPs
Manage costs on a company credit card and code as required for reconciliation
All other duties as assigned

Qualifications:

Mechanical knowledge.
Minimum 3 years experience in a similar role
High school diploma
Bilingual French/English would be an asset

Benefits:

Here’s a few highlights of the benefits you’ll enjoy!

We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:

Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
Paid vacation, sick time, and company holidays
Paid time off for volunteer activities to help give back to our communities
Pension Plan
Tuition Reimbursement Program to achieve your educational goals
Continuous learning and career development

Safety Commitments:

We make safety a part of every decision
We make safety personal
We have the courage to intervene

Market: Edmonton, AB

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