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Service Coordinator

ThermoKing -
Saint-Laurent, QC

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Détails du poste

Profil recherché

Bilingue
Microsoft Word
Français
Microsoft Excel
Microsoft Outlook
Service à la clientèle
Anglais
Microsoft Office
Expérience administrative
Diplôme d'études secondaires
Saisie de données
Sens de l'organisation
Compétences en communication

Description complète du poste

St. Laurent

Thermo King Eastern Canada is a world-renowned leader in transport refrigeration, specializing in selling, servicing, and reconditioning all major brands of transport equipment that manage temperature-controlled environments for food and perishables. We are looking for a Service Advisor to join our dynamic team at our St. Laurent location.

If you’re passionate about customer service and thrive in a fast-paced, team-oriented environment, this is the perfect opportunity for you. As a Service Advisor, you will be responsible for delivering exceptional service while addressing customer needs related to time-sensitive temperature control. Your organizational skills and positive attitude will ensure smooth operations and customer satisfaction.

Why Work With Us?

As part of the Thermo King Eastern Canada team, you’ll enjoy competitive benefits, a supportive work environment, and opportunities for growth:

Paid Vacation
Life & Dependent Life Insurance
Long-Term Disability and AD&D Insurance
Comprehensive Medical, Dental, and Vision Insurance Package
Employee & Family Assistance Program
RRSP Program
Career Advancement & Training Opportunities
Referral Bonus Program

Job Duties & Responsibilities:

Provide front-counter customer service and assist with customer inquiries and service requests.
Offer proactive status updates on work progress and completion.
Ingate and outgate units for service and installations, and dispatch shunter vehicles.
Liaise with service vehicles and ensure smooth coordination between departments.
Maintain strong customer rapport by explaining estimates and obtaining approval for repairs or service.
Invoice customer POs and ensure accurate records are maintained for all services performed.

Qualifications:

Preferably bilingual (French and English). In this role, you may be required to serve clients or occasionally read and speak in English (approximately 25% of the time).
High school diploma or equivalent (preferred).
2 years of experience in an administrative or customer service role (required).
Fully bilingual in French and English (required). As part of the role, you may occasionally read and speak in English (approximately 25% of the time).
Proficient with Microsoft Office (Word, Excel, Outlook).
Exceptional interpersonal and communication skills.
Ability to handle high volume of work in a fast-paced environment.
Strong attention to detail with accurate data entry skills.

Apply Today!

If you’re ready to join an innovative company that values customer satisfaction and offers excellent benefits and career growth, we want to hear from you. Apply now to become part of the Thermo King Eastern Canada team!

At Thermo King Eastern Canada, we take pride in knowing that our progress begins with our team members. We provide a supportive working atmosphere with training and career advancement opportunities.

We thank all applicants; however, only those selected for an interview will be contacted. Upon request, disability-related accommodations are available for all candidates in the selection process.

As per “Working for Workers Seven Act, 2025 (Bill 30)” this job posting is for an existing vacancy and AI is not used in the hiring process.

READY TO START YOUR CAREERS AT THERMO KING EASTERN CANADA

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Service Coordinator

Chauffeur Classe 1 - nuit

Journalier(ere)

Journalier(ère)/Magasinier(ère)

Gareur Classe 1 (Nuit)

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : shunter

St. Laurent

Why Work With Us?

Job Duties & Responsibilities:

Qualifications:

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