20 meilleures offres (work from home, paris, on) (à pourvoir)

Customer Success Team Lead – Contact Centre Operations
VISTA CREDIT —Ontario
- De 55 000 $ à 60 000 $ par an
- Sur appel
- Télétravail
- Expérience en gestion
- Service à la clientèle
- Microsoft Office
- Programmes de Bien-être
- Assurance Invalidité
Postuler rapidement
Licensed Insurance Broker (RIBO)
Chase Insurance Brokers Ltd. —Ontario
- De 36 000 $ à 70 000 $ par an
- Temps plein
- Télétravail
- Vente
Postuler rapidement
AVEVA E3D and Cats & Specs Administrator
Babcock & Wilcox Company —Cambridge, ON
- De 100 000 $ à 125 000 $ par an
- Télétravail
- CAD
- Bases de données
- Baccalauréat
Manager, Power Generation
Superior Propane —Cambridge, ON
- De 97 700 $ à 122 100 $ par an
- Temps plein
- Télétravail
- Logiciels de GRC/CRM
- Vente
- Ingénierie
- Programme d'Aide aux Employés
Postuler rapidement
il y a 5 jours
Regional Sales Director AGL
TKH Airport Solutions BV —Cambridge, ON
- Télétravail
- Logiciels de GRC/CRM
- Vente
- Ingénierie
Sr. Internal Auditor
CSIQ Corporation —Kitchener, ON
- Temps plein
- Télétravail
- Finance
- Maîtrise
- Baccalauréat
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 6 jours
Senior Water Treatment Engineer
Milestone Environmental Contracting Inc. —Cambridge, ON
- De 140 000 $ à 180 000 $ par an
- Temps plein
- Télétravail
- Logiciels de GRC/CRM
- Vente
- Marketing
- Assurance Dentaire
Postuler rapidement
Directrice commerciale ou directeur commercial
Superior Propane —Cambridge, ON
- De 130 000 $ à 160 000 $ par an
- Contrat
- Télétravail
- Microsoft Powerpoint
- Microsoft Excel
- Service à la clientèle
- Programme d'Aide aux Employés
Postuler rapidement
Customer Experience Strategist - Automotive Auction
EBlock Inc. —Canada
- De 90 000 $ à 110 000 $ par an
- Temps plein
- Télétravail
- Vente
- Indemnité kilométrique
- Assurance Dentaire
il y a 5 jours
Underwriting Performance Manager
Groupe d'assurance South Western —Canada
- De 110 000 $ à 130 000 $ par an
- Télétravail
- Bilingue
- Expérience en gestion
- Anglais
- Programmes de Bien-être
- Assurance Invalidité
Postuler rapidement
Conseiller(ère) en gestion de la paie
Groupe Komplice Inc. —Canada
- De 70 000 $ à 85 000 $ par an
- Temps plein
- Télétravail
- Bilingue
- Microsoft Excel
- Anglais
- Programmes de Bien-être
- Assurance Invalidité
Postuler rapidement
Customer Success Manager (North America)
Speria —Canada
- Télétravail
- Espagnol
- Compétences en communication
Business Development Manager - MedTech
Lumerate —Canada
- De 80 000 $ à 90 000 $ par an
- Temps plein
- Télétravail
- Vente
- En présentiel
- Marketing
- Jours fériés payés
- Assurance Dentaire
Structural Analysis Engineer
Onward Technologies —Canada
- De 100 000 $ à 180 000 $ par an
- Temps plein
- Télétravail
- Génie civil
- Baccalauréat
- Compétences en informatique
- Assurance Dentaire
- Congés payés
Postuler rapidement
Senior Accountant - Cross Border US
NUMIS Chartered Professional Accountants —Canada
- De 70 000 $ à 95 000 $ par an
- Temps plein
- Télétravail
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Assurance Dentaire
- Congés payés
Postuler rapidement
Part-Time Digital Marketing Coordinator (Remote)
Advanced Care Group —Canada
- Jusqu’à 300 $ par mois
- Contrat
- Télétravail
- Intelligence artificielle
- Travail à domicile
- Heures d’arrivée et de départ flexibles
Postuler rapidement
12 h
Premix Sales Representative
Stubbe s Workforce Inc —Canada
- De 75 000 $ à 90 000 $ par an
- Temps plein
- Télétravail
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Postuler rapidement
il y a 12 jours
Apache Camel Developer - Contract 6 months - Canada (Remote)
CorGTA —Canada
- Jusqu’à 100 $ de l’heure
- Contrat
- Télétravail
- Java
il y a 7 jours
Sales Account Manager (3 years experience required) Automotive experience a plus
Pewter Graphics —Canada
- Temps plein
- Télétravail
- Vente
- Anglais
- Compétences en informatique
Postuler rapidement
Field Commissioning Lead - High Voltage - FIFO
Phasor Engineering Inc —Canada
- De 175 000 $ à 245 000 $ par an
- Heures supplémentaires
- Télétravail
- Schémas
- Ingénierie
- Baccalauréat
Postuler rapidement

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : work from home (paris, on)

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de SimplyHired.

Customer Success Team Lead – Contact Centre Operations

VISTA CREDIT
Ontario

Postuler rapidement

Détails du poste

Permanent
De 55 000 $ à 60 000 $ par an

Profil recherché

Expérience en gestion
Service à la clientèle
Microsoft Office
Amélioration continue
Leadership
Négociation
Gestion du temps

Description complète du poste

About Vista Services

Vista Services is more than just a financial partner – we are helping communities, the people that live within them and the local contractors that service the area. Our dealers are experts in the water heater, HVAC, and residential infrastructure sector. Having both ownership from local management and an infrastructure fund managed by an award-winning investment manager, we are a well-capitalized company growing organically, geographically and by acquisition.

Job purpose/mandate

Reporting to the Manager of Customer Success, the Team Lead of Customer Success plays a key leadership role within Vista’s Customer Success team, which serves as the first point of contact for our thousands of valued customers. The Team Lead is responsible for guiding day-to-day team operations, supporting escalations, mentoring and onboarding team members, and contributing to quality assurance and performance standards.

Duties and Responsibilities

People Management:

Provide daily leadership, technical guidance, direction, training and motivation to the staff.
Establish and maintain positive working relationships and open, timely two-way communications with customer service team, resolve issues and provide performance feedback.
Coordinate with management to provide ongoing performance coaching and training to customer service team.
Communicate priorities, benchmarks & goals, and delegate job tasks as appropriate to ensure timely completion.
Responsibilities include interviewing, hiring, and training employees; scheduling, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; conducting staff meetings; addressing complaints and resolving problems.
Monitor daily service levels, queue performance, response times and productivity metrics to ensure operational targets are consistently achieved.
Manage workforce productivity including scheduling adherence, call quality, case resolution timelines and workload balancing.
Analyze trends in call volumes, customer concerns and team performance to proactively identify opportunities for improvement.
Ensure SLAs and customer service standards are consistently met or exceeded.
Conduct regular coaching sessions, call reviews and performance discussions to support employee development and continuous improvement.
Foster a high-performance, customer-focused culture through recognition, accountability and ongoing feedback.

Customer Service Centric:

Observe and review employee interactions to ensure customers receive a consistent, professional and best-in-class service experience. Be the “Voice of the Customer” within Vista Credit and with the customer outside of Vista Credit.
Provide assistance to customers related to all of Vista Services and direct customer contacts as required.
Monitor and take ownership of escalated complaints and ensure proper resolution and follow-up.
Take ownership of escalated customer concerns and ensure timely resolution while balancing customer satisfaction and company policies.

Cross-Functional Collaboration:

Partner with Vendor Services, Collections, Renewals and Contract Administration to maintain a strong knowledge level and understanding of the needs of the business to drive positive change with the Customer in mind.
Maintain excellent customer service relationships with internal and external customers.
Collaborate with cross functional departments such as Billing, Accounting, and Accounts Payable team.
Uphold and embody company values in all work and interactions, contributing to a positive and supportive team culture

Reporting & Measurement:

Report on representatives call volumes, abandoned calls etc.
Make process improvement decisions based on data as well as feedback from customers and staff.
Assist in identifying, developing, evaluating and implementing new processes or procedures to improve the customer experience by evaluating: service levels, cost reduction opportunities and reducing the complexity of work.
Monitor and report on key operational metrics including call volumes, abandonment rates, service levels, productivity, customer satisfaction and resolution times.
Use reporting and analytics to identify trends, improve efficiencies and enhance the customer experience.
Drive continuous improvement in customer satisfaction metrics including CSAT, quality assurance scores and first-contact resolution.

Knowledge and Skills

3 years relevant work experience.
Sound knowledge of process management, business and operational functions including financial solutions and concepts.
Proficient in software tools including MS Office and internet applications.
Tactful and diplomatic communicator, able to exchange ideas and information with customers, partners and management in a concise and logical way.
Strong organizational, prioritization and time management skills in a fast-paced environment.
Results-oriented leader with the ability to motivate teams and drive operational excellence.
Ability to influence and build strong working relationships across all levels of the organization.

Competencies

Leadership Skills - Superior at managing teamwork-flow to ensure productivity and efficiency by matching responsibilities to strengths of each team member.

Interpersonal Skills – Strong ability to communicate to prospective clients and teammates. Has a pleasant, patient and friendly attitude.

Problem Solving Skills - Effective problem-solving skills that lead to innovative solutions. Initiative – The ability to foresee opportunities and act on them, rather than passively accepting what is.

Negotiation Skills - Strong ability to balance the needs of the customer with the needs of the company providing flexibility for optimal results.

Champion continuous improvement initiatives that enhance operational efficiency, employee effectiveness and the overall customer experience.

Other

This is a permanent, full-time position representing a genuine, existing backfill vacancy. No artificial intelligence are used in the recruitment or selection process

Pay: $55,000.00-$60,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
RRSP match
Vision care
Wellness program
Work from home

Experience:

Customer Service Leadership: 3 years (required)

Location:

Ontario (required)

Work Location: Remote

Postuler rapidement

Affinez votre recherche

work from home emplois - paris, on

Customer Success Team Lead – Contact Centre Operations

Licensed Insurance Broker (RIBO)

AVEVA E3D and Cats & Specs Administrator

Manager, Power Generation

Regional Sales Director AGL

Sr. Internal Auditor

Senior Water Treatment Engineer

Directrice commerciale ou directeur commercial

Customer Experience Strategist - Automotive Auction

Underwriting Performance Manager

Conseiller(ère) en gestion de la paie

Customer Success Manager (North America)

Business Development Manager - MedTech

Structural Analysis Engineer

Senior Accountant - Cross Border US

Part-Time Digital Marketing Coordinator (Remote)

Premix Sales Representative

Apache Camel Developer - Contract 6 months - Canada (Remote)

Sales Account Manager (3 years experience required) Automotive experience a plus

Field Commissioning Lead - High Voltage - FIFO

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : work from home (paris, on)

Related Searches

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact