DataDrill Communications Inc. is a communications rental service company delivering custom remote communication solutions to clients operating in challenging and remote environments across multiple industries, including Oil & Gas, Mining, Construction, and Industrial operations.
For over 25 years, DataDrill has supported customers by providing reliable communication systems in locations where connectivity is critical. We take pride in delivering high-quality communication solutions safely while maintaining exceptional customer service and long-term client relationships.
** We are currently seeking a skilled Support Centre Technician – Tier 2 to join our Support Team in Calgary **
This role offers the opportunity to work with various PC-based computing equipment, cellular technologies, remote software suites, and emerging communication solutions supporting remote operations throughout Western Canada and the United States.
Core Skills & Attributes
Successful candidates will demonstrate:
- Strong organizational skills with exceptional attention to detail
- Excellent verbal and written communication skills demonstrated with professionalism and respect
- A proactive mindset with a willingness to learn, develop, and continuously improve technical skills
- Reliability, punctuality, and flexibility, including participation in scheduled on-call rotations
- Strong analytical problem-solving abilities
- Ability to manage multiple priorities in a fast-paced environment
- Ability to work independently while contributing effectively within collaborative technical teams
- A customer-focused approach to service delivery and issue resolution
Technical Qualifications & Experience
Candidates should possess:
- Diploma, certificate, or equivalent experience in IT, Networking, Systems Administration, or related technical fields
- 3+ years of experience supporting business computing environments, IT infrastructure, telecommunications, or related technical environments
- Equivalent combinations of education and industry experience will be considered
Strong understanding of technical principles including:
- Microsoft Windows-based desktop and laptop environments
- Networking fundamentals including TCP/IP, DNS, DHCP, VPN connectivity, and wireless networking
- Endpoint deployment, imaging, and equipment lifecycle management
- Backup and recovery solutions such as Veeam
- Cloud technologies such as OneDrive, Gmail, and Microsoft 365
- PowerShell, scripting, automation, or process improvement tools
- Structured troubleshooting methodologies and root-cause analysis
Experience supporting or administering:
- Desktop and laptop computers
- Multifunction printers and common peripherals
- Mobile devices (Android and iOS) and cellular connectivity solutions
- Remote support and monitoring tools
Experience with the following are considered strong assets:
- Ubiquiti wireless networking technologies
- Microsoft 365
- Microsoft Deployment Toolkit (MDT)
- Microsoft Intune/Entra
- AWS environments
- iCloud
- Zendesk
- A+, Network+, Microsoft, or related industry certifications
- Experience supporting remote communications environments or industrial operations
Responsibilities
The successful Support Centre Technician will:
- Demonstrate DataDrill’s values of Family, Accountability, Excellence, Teamwork, and Honesty in all aspects of work
- Receive, prioritize, document, and respond to technical support requests from clients and internal staff
- Diagnose and resolve hardware, software, connectivity, and Microsoft 365-related issues through phone, remote, and occasional in-person support
- Escalate complex issues appropriately while maintaining ownership and communication throughout the resolution process
- Assemble, configure, test, deploy, and maintain computing and communications equipment within the Calgary office
- Build, image, and prepare laptop packages and associated peripherals for deployment
- Support Microsoft 365 services, endpoint devices, and remote connectivity solutions
- Assist with backup, recovery, and system maintenance activities
- Maintain accurate documentation, inventory records, and support ticket updates
- Provide reporting relating to equipment fleet operations and system performance
- Collaborate with Network Operations, Field Operations, and other support teams to ensure exceptional customer service
- Participate in continuous improvement initiatives focused on efficiency, automation, and service quality
Work Schedule & On-Call Requirements
This position is based in our Calgary office and follows a Monday to Friday schedule.
- Standard shifts are eight hours in duration and scheduled within operational support requirements
- Operational coverage is supported through staggered start schedules to maintain service availability for customers
- Participate with team members in the On-Call Support rotation to provide after-hours and weekend support coverage.
DataDrill provides:
- Daily on-call stipend while scheduled
- Overtime compensation for all remote support work completed during On-Call periods
- Company-provided Laptop, Smartphone, and supporting equipment required for remote support activities
Additional Requirements & Assets
- Ability to safely lift and move equipment up to 50 lbs
- Valid Class 5 Driver’s License with clean driver’s abstract considered an asset
- This is primarily an office-based position; however, occasional travel to client locations may be required.
Why Join DataDrill?
DataDrill has been a family-operated business since 1999 and remains committed to creating a positive environment focused on teamwork, professional growth, critical thinking, and continuous improvement.
We invest heavily in our employees while providing opportunities to work on technically interesting projects involving:
- Enterprise-class networking systems
- Satellite communications
- Wireless infrastructure
- Remote connectivity solutions
- Industrial communications environments
Our Southeast Calgary office offers convenient access from major routes including Deerfoot Trail, Stoney Trail, Blackfoot Trail, and Peigan Trail.
We offer:
- Competitive compensation
- Comprehensive benefits package
- Flexible vacation policy
- Training and professional development opportunities
- Exposure to unique and technically challenging environments
We thank all applicants for their interest; however, only candidates selected for further consideration will be contacted.
DataDrill Communications Inc.
4865 35A Street SE
Calgary, Alberta T2B 3M7
Phone: 403-269-7500
Website: www.datadrill.ca
