Customer Service Representative
About Ayr Farmers Mutual
Ayr Farmers Mutual is a financially strong, Policyholder owned and progressive property and casualty mutual insurer with written premiums of over $60 million annually. We offer farm, residential, commercial, marine, and automobile protection, and coverage through a dedicated network of Agents and Brokers. We service the Southwestern Ontario region, and are located in close proximity to Kitchener, Waterloo and Cambridge.
Since 1893, the knowledgeable and caring team members of Ayr Farmers Mutual have been providing products and services that provide protection and peace of mind for our Policyholders and the community. What makes us different is our commitment to providing outstanding, personalized customer service. We continually strive to put our Policyholders and our communities first, and to ensure that every individual we serve is treated with fairness and respect.
The Company provides training, education, work life balance, wellness opportunities, community contributions and a fun and friendly working environment.
Ayr Farmers Mutual is proud of our culture. We live by our core values and genuinely care for one another and our Policyholders. We celebrate our successes and have a supportive work environment that encourages everyone to be their best. Together, we care for and support our members and community to thrive!
Customer Service Representative
Supporting Ayr Farmers Mutual's purpose to care for and support our members and communities to thrive, the Customer Service Representative (also known internally as Member Service Representative) is a key member of the team that keeps our Agents and Policyholders connected. Working closely with Agents daily, you will directly shape the Policyholder experience, delivering personalized, responsive service across all lines of business and making a meaningful difference in the communities we serve.
Responsibilities:
- Deliver exceptional customer service to Policyholders and provide day-to-day administrative support to Agents, including quoting assistance.
- Process policy transactions accurately in Guidewire, including new account setup, coverage confirmations, policy updates, and temporary insurance slips.
- Support the renewal process by assisting with renewal preparation and documentation.
- Generate and process invoices accurately and assist with follow up on outstanding accounts receivable to ensure timely payments.
- Collaborate with the Underwriting team to follow up on policy inquiries, prepare renewal memos, and provide support as needed.
- Ensure continuity of service by providing vacation coverage and maintaining compliance with regulatory and company policies and procedures.
Skills and Experience:
- College Diploma, or equivalent, in business, or a related field; CIP designation an asset.
- 1 to 3 years of on-the-job experience in a general office, insurance, or customer service environment.
- Strong customer service, communication, and interpersonal skills.
- Intermediate computer skills including proficiency in MS Office.
- Solid mathematical and analytical skills for basic clerical, accounting, and administrative tasks.
- Demonstrated ability to exercise good judgement, interpret policies, and apply problem-solving skills.
- High level of accuracy and attention to detail with extended periods of concentration.
- Ability to manage competing priorities and maintain performance standards.
- Commitment to confidentiality and compliance with all company policies.
Positions available: 2
Hiring annual salary range: $55,000-$65,000
Why Choose Ayr Farmers Mutual?
- Together, we care for and support our members and communities to thrive.
- The opportunity to work with a reputable company that cares about our People, our Policyholders, and the Communities we serve.
- We offer a supportive learning environment.
- We invest in your growth and celebrate your achievements.
- Competitive matching Pension Plan and employer-paid Group Healthcare Benefits Plan, including a Health Care Spending Account.
- We offer a hybrid working environment.
Accommodation at Ayr Farmers Mutual Insurance Company
We are committed to a selection process and work environment that is inclusive and barrier free. Human Resources will work with the applicant and the selection committee to arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.
To learn more about Ayr Farmers Mutual, visit our website at https://www.ayrmutual.com/
INTERESTED IN APPLYING?
Please send your resume to: [email protected]
Job Types: Full-time, Permanent
Pay: $55,000.00-$65,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
Work Location: Hybrid remote in Ayr, ON
