THIS ROLE IS FOR A CASUAL REGISTERED OPTICIAN
Role overview
Opticians are at the heart of everything we do. As essential eye care professionals, opticians are supported and empowered by Specsavers, to practice within their full scope of their qualification, while being encouraged to further their career growth. The Licensed/Registered Dispensing Optician is responsible for ensuring the delivery of the highest standards of eyewear dispensing, while sharing knowledge and working alongside the retail and clinical team. The role is key to our ambition of delivering exceptional eye care services and products in the industry, drive dispensing efficiencies, elevate our customers’ experience, and strengthen the clinical and dispensary reputation of the Specsavers’ brand as we grow.
About Role
You will work closely with the store partners, optometrist(s), store manager, contact lens practitioner, and eye care consultant(s), to achieve the store’s objectives and build customer/patient loyalty. In this role you will be contributing your knowledge and experience throughout our customer journey in the dispensing process of eyewear. You will be engaging with our patients and customers while discovering or reemphasizing their eyewear needs, educating them on products, walking them through the process of frame selection, and ensuring the consistent delivery of the best quality of service and eyewear that our patients and customers have ever experienced.
Key Responsibilities
Assist our patients and customers understand their visual needs/ocular conditions, while interpreting their optical prescriptions written by optometrists, ophthalmologists, and refracting opticians
Ensure that customers receive personalized guidance with frame selection and a clear understanding of our frame and lens product options, to ensure the proper function of the eyewear based on their visual requirements and needs
Carry out all dispensing measurements accurately using Specsavers digital measuring tool, to ensure proper function, comfort and fit of the glasses
Knows the product portfolio well (frames, lenses, and treatments), as well as promotional offers and incentives to best inform our customers
Effectively manage customer after care service including complaints, using appropriate problem-solving techniques to provide a customer focused resolution
Conducts quality assurance checks and final inspections in-store to ensure that the product we deliver meet the required specifications
Conduct adjustments, repairs, and trouble shoot eyeglasses as required
Carry out the eyewear collection procedure accurately and efficiently, using best practice to ensure we deliver a positive and memorable experience for our customers
Keep up to date with contact lens promotions and recommend a contact lens fitting as directed by the Contact Lens Practitioner or Store Manager/Retail Partner.
Ensure dispensing processes are carried out following the provincial Opticianry professional standards of Practice and Guidelines, and Specsavers best practices
Carry out the professional responsibilities of third-party billing while ensuring a clear understanding of fee structure and adherence to third party agreements
Assists and supports Eye Care Consultants to ensure that every pair of glasses in dispensed complying to the provincial Opticianry Standards of Practice and Guidelines
Proactively engage in professional development opportunities and continuous learning, to improve your skills and product knowledge
Support and coach other team members in improving their optical knowledge and skillset, and encourage their professional development
Perform other tasks as needed, including store daily closing, maintaining store cleanliness, inventory counts, and other duties assigned
Be an ambassador for the Specsavers brand at all times, while championing the behaviours and values which Specsavers stands for. Qualifications, Skills, and Experience
Be registered with the College of Opticians and hold a valid Dispensing Optician License in your province
Have at least 2 yrs. of previous customer service experience, preferably in an optical dispensary environment
Strong organizational, time management and computer skills
Self-starter with a problem-solving and analytical skill set
Excellent written, verbal communication and presentation skills Our Values and Behaviours
Pay: $28.00-$32.00 per hour
Work Location: In person
