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Service Technician

RAD Torque Systems
Beamsville, ON

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Détails du poste

Temps plein
27,50 $ de l’heure
Il y a 6 jours

Profil recherché

Microsoft Word
Certification Six Sigma
Assemblage mécanique
Microsoft Excel
Microsoft Outlook
Port de charges lourdes
Schémas
Service à la clientèle
Microprogramme
Diplôme d'études secondaires
Assemblage
Esprit d'analyse
Réseaux informatiques
Compétences en informatique
Connaissances en mécanique
Gestion du temps

Description complète du poste

The Company

RAD East Torque Systems was established in 2014 to service Eastern Canada through a network of distributors and end users for the sales of RAD™ products. Rad East Torque Systems is fast becoming the supplier of choice for controlled bolting solutions across a wide variety of industrial applications.

RAD products consist of pneumatic, battery powered, and electronic pistol grip torque wrenches. RAD products have proven to be successful all over the world in such industries as oil & gas, petrochemical, mining, aerospace, power generation and manufacturing for over 30 years.

For more information on RAD products, please visit www.radtorque.com.

The Opportunity
We are seeking a skilled and customer-focused Service Technician to join our team. In this role, you will inspect, troubleshoot, repair, and calibrate electrical and mechanical torque tools to meet RAD quality standards. You will play a critical role in delivering exceptional service to customers by providing accurate repair quotes, resolving technical issues, and ensuring tools are restored to optimal performance.

Responsibilities

Inspect and assess all incoming electrical and mechanical repairs.
Troubleshoot issues within defined timelines to provide accurate customer quotes.
Perform repairs to restore tools to RAD quality standards.
Collaborate with internal departments to complete repairs and re-certify tools.
Perform calibrations in accordance with ISO 17025 procedures.
Maintain accurate documentation of repairs, issues, and customer transactions.
Identify and document recurring issues and communicate them to management.
Provide prompt and professional customer support via phone and email.
Offer technical guidance on repairs, upgrades, and tool restoration.
Ensure accurate communication, documentation, and costing for all services.
Support vendor technicians to ensure adherence to manufacturer repair processes.
Maintain RMA procedures in alignment with company standards.
Keep workspace clean, organized, and safe.
Participate in regular meetings and collaborate with Service and Operations

Qualifications
Education:

Minimum education: High School Diploma.
Additional manufacturing process certifications considered an asset Lean / ASQ / Six Sigma.
Calibration training an asset.

Experience:

2-3 years experience with RAD products or similar torque tooling
2-3 years experience with calibration of RAD products or similar torque tooling
2-3 years of customer service-related experience
Knowledge of computers (hardware) and programming (software, firmware)
Knowledge of computer networking, including basic troubleshooting of networked devices.
Knowledge of, and experience with, technologies such as Wi-Fi and Bluetooth.
Experience in a mechanical assembly / production environment an asset
Experience with and knowledge of electrical and mechanical systems and how they operate together

Skills:

Ability to read and interpret schematics and technical drawings.
Strong analytical and troubleshooting abilities.
Excellent communication and professional phone manner.
Strong time management and prioritization skills.
Ability to work under tight deadlines while maintaining accuracy.
Proficiency in Microsoft Excel, Word, Outlook, and Adobe PDF.
Ability to analyze large data sets in Excel.
Continuous improvement mindset with a focus on efficiency.
Ability to lift up to 50 lbs

Pay: $27.50 per hour
What We Offer

Competitive wages, comprehensive benefits including health and dental coverage, EAP, RSP, profit sharing bonuses, flex hours and more.
A fun innovative culture with a high-quality product we are all proud of.
RAD is an equal opportunity employer welcomes applicants of all backgrounds.

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