3 meilleures offres (customer service representative, bromont qc) (à pourvoir)

Customer Service Representative (M/W)
Groupe Rossignol —Bromont, QC
- Du Lundi au Vendredi
- Travail hybride
- Salesforce
- Compétences rédactionnelles
- Mathématiques de base
Postuler rapidement
Agent(e) de centre d'appel
Exodus Suretyship —Granby, QC
- À partir de 20 $ de l’heure
- Temps plein
- Vente
- Anglais
- En présentiel
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 13 jours
Customer Experience Associate - Granby, QC (15 hrs/week)
Scotiabank —Granby, QC
- Temps partiel
- Vente
- Service à la clientèle

Other jobs to consider

Find your next job by exploring related positions.

Investment Specialist - BMO Investorline (Bilingual in French and English) Fully remote
BMO Financial Group —Province de Québec
A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
De 38 500 $ à 71 000 $ par an
Concierge d'immeuble résident
Gestion immobilière Dynamic —Magog, QC
Prendre les mesures nécessaires afin que tout déchet, meuble, matelas, etc. qui traine sur la propriété soit disposé dans les 48h.
350 $ par mois
Postuler rapidement

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Bilingual Inbound Customer Service Representative
Optima Communications International Inc. —Whitby, ON
Answering Inbound calls from our customers. Listen carefully to customers, and personalize their experience. Bilingual Inbound Customer Service Representative.
19,75 $ de l’heure
Postuler rapidement
Customer Service Rep (Bilingual: French/English) On-Site
Concentrix —Oshawa, ON
L’employé doit régulièrement utiliser un ordinateur, un clavier, un téléphone ou un casque d’écoute, ainsi que d’autres équipements de bureau dans le cadre des…
De 24,56 $ à 30,70 $ de l’heure

Show more jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service representative (bromont qc)

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de SimplyHired.

Découvrir les offres d'emploi dans d'autres lieux

customer service representative jobs near bromont qc

Customer Service (Halifax, NS) : offres d'emploi

Service Advisor (Winnipeg, MB) : offres d'emploi

Social Service Worker (Hamilton, ON) : offres d'emploi

Customer Service Representative (Waterloo, ON) : offres d'emploi

Food Service (Calgary, AB) : offres d'emploi

Customer Service Representative (Regina, SK) : offres d'emploi

Customer Service Representative (Lévis, QC) : offres d'emploi

Customer Service Representative (Bridgewater, NS) : offres d'emploi

Customer Experience Associate (Barrie, ON) : offres d'emploi

Associate Portfolio Manager (Toronto, ON) : offres d'emploi

Customer Experience Associate (Peterborough, ON) : offres d'emploi

Customer Experience Associate (Kitchener Waterloo, ON) : offres d'emploi

Stock Associate (Ottawa, ON) : offres d'emploi

Customer Experience Associate (Edmonton, AB) : offres d'emploi

Guest Experience Yvr (Vancouver, BC) : offres d'emploi

Pizza Pizza, Call Center (Toronto, ON) : offres d'emploi

Call Center Representative (Hamilton, ON) : offres d'emploi

Call Center Representative (Blenheim, ON) : offres d'emploi

New Call Lawyer (Ontario) : offres d'emploi

Call Center Representative (Halifax, NS) : offres d'emploi

Customer Service Representative (M/W)

Groupe Rossignol -
Bromont, QC

Postuler rapidement

Détails du poste

Permanent

Profil recherché

Français
Utilisation d'un ordinateur
Soutien aux ventes
Développement des relations avec la clientèle
Préparation de documents
Plateforme Salesforce
Salesforce
Compétences rédactionnelles
Mathématiques de base
Gestion des demandes des clients
Anglais
Traitement des plaintes
Microsoft Office
E-commerce
Diplôme d'études secondaires
Mathématiques
Service à la clientèle
Rédaction de rapports
Orientation axée sur le service à la clientèle
Saisie de données
Saisie de commandes
Leadership
Compétences en communication
Interaction avec les clients

Description complète du poste

Description de l’offre d’emploi

SUMMARY

As a B2C and B2B Customer Service Representative, you will be the first point of contact for our customers from our online sales service. You will play a crucial role in the customer experience by providing exceptional service and ensuring customer satisfaction and loyalty. You will also be responsible for providing support to B2B clients, including retailers, ski resorts, and our key B2X customers, namely our retailers’ employees, ski instructors, and athletes.

RESPONSIBILITIES:

B2C Customer Service:

Handle customer inquiries via phone, email, and Salesforce.
Assist customers with their orders, returns, and product exchanges.
Provide information about products, promotions, and events.
Resolve customer complaints and issues efficiently and professionally.
Collect and relay customer feedback to the online sales management team.

B2B Support:

Act as a point of contact for B2B accounts, including resellers and ski resorts.
Enter orders into the system, verify them, and coordinate with logistics.
Assist business partners with product, delivery, and billing issues.
Provide administrative support, including maintaining customer records and databases with relevant information.
Provide support to our valued B2X clients placing orders online.

Profil recherché

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements, physical demands and work environment listed below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma required; a college degree is a plus.
Minimum of 2 years of experience in customer service or a similar role.
Knowledge of the ski industry and winter sports is considered an asset.

OTHER SKILLS AND ABILITIES

Language Skills

Bilingual in French and English required.
Excellent verbal and written communication skills.
Ability to read and interpret documents such as workplace regulations, and to prepare routine reports and correspondence.

Mathematical Skills

Ability to work with basic mathematical concepts.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Position requires strong problem solving and prioritization skills, as well as the ability to take initiative and work independently.

Computer Skills

Proficiency with computer tools and customer relationship management (CRM) software.
Proficiency with Microsoft Office applications.
Report generation software.

Communications/Leadership Skills

Ability to maintain a positive attitude and effectively work/interact with all departments throughout the organization.
Participation in meetings, training sessions, and communications via Microsoft Teams, as required by operational needs and circumstances.

Physical Demands

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and color vision.

Work Environment

The noise level in the work environment is usually moderate.
Office work with a height-adjustable workstation (sit-stand).
Work schedule is Monday to Friday from 8:30 AM to 5:00 PM.
Office located in Bromont. Hybrid position requiring three days on-site and two days remote.

Détails du contrat

Nombre d’heures hebdomadaires : 35

Postuler rapidement

Affinez votre recherche

customer service representative emplois - bromont qc

Customer Service Representative (M/W)

Agent(e) de centre d'appel

Customer Experience Associate - Granby, QC (15 hrs/week)

Other jobs to consider

Explore jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service representative (bromont qc)

Découvrir les offres d'emploi dans d'autres lieux

Description de l’offre d’emploi

Profil recherché

Détails du contrat

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact